Physical Operations Coordinator, Customer Operations - Spt Distribution

Job Description

Physical Operations Coordinator, Customer Operations - SPT Distribution

The Physical Operations team is responsible for manufacturing, inventory control, management of order delivery and product in-stocks for all VMI, SBT and traditional/direct accounts. The team also manages multiple 3rd party vendor partners.

Reporting to a Manager of Customer Operations, the coordinator is responsible for invoice processing, physical shipment management (Traffic) and adhoc reporting/tasks as needed.

Responsibility:

Invoice Processing
• Responsible for timely processing of invoices supporting Distribution, Transportation, Merchandising and other operational activities
• Invoice allocation/coding/submission
• Executive approval workflow monitoring
• Vendor payment status monitoring
• Publish invoice/payment status tracker
• Cost analysis of select categories/vendors

Sales Order Traffic
• Track and monitor sales order-related activities to ensure on-time delivery to retail (order, ship, delivery)
• Generate/publish reports
• Review for exceptions outside of SLA
• Further research/follow up on exceptions as needed
• Validate data integrity and ensure consistency of data flow across multiple internal and vendor systems (EDI and other business feeds)

Ad Hoc Tasks, Reporting & Analysis
• Prepare summaries for sales management, operations, and account presentations
• Other operational account support as identified
• Supports testing for process and system implementations
• Assist Consumer Care team as needed with monitoring of consumer inquiries

Job Requirements:
• BA degree preferred
• 1-2 years of experience in Administration of Supply Chain or equivalent experience
• Exceptional interpersonal capabilities and excellent verbal and written communication skills
• Understands the business issues and data challenges of the organization and industry
• Well-organized, detail-oriented, problem solver, energetic, independent and responsive to feedback
• Strong follow-up and issue resolution with internal teams and external vendors
• Ability to thrive, multi-task, and prioritize in a fast-paced environment

* Sony Pictures - CA - Culver City Area & Studios

Jobcode: Reference SBJ-gx7n1z-216-73-216-159-42 in your application.