Customer Operations Analyst

Job Description

Customer Operations Analyst

SPHE's Operations department is seeking an Analyst to play an integral role in the Planning, Forecasting and Replenishment of our Key Accounts. This position is responsible for maintaining optimal customer inventory levels to achieve in-stock, fill rate and weeks of supply goals. The results of which will lead to increased revenue, decreased costs, increased customer service, and increased optimization to the supply chain. This role serves as an important touch-point with the customer and provides insights to internal departments regarding product performance.

This individual should also have functional experience in data warehousing/business intelligence and be able to translate business problems into solutions by using analysis tools to find patterns and root causes to problems. This individual must be able to manage multiple projects simultaneously and be able to prioritize them in accordance with the challenges of a rapidly changing environment.

RESPONSIBILITIES:
• Implement and execute operations activities to support product placement
• Execute product placement plans for New Releases and retailer resets
• Maintain retailer trait information (fixture/space allocation)
• Coordinate with merchandising partner to ensure optimal execution at retail stores
• Monitor forecasting models
• Proactively review account forecast by item/by store
• Communicate forecast exceptions or adjustments related to baseline, title/fixture performance, promotion/event, seasonality or store count changes
• Optimize sales and profitability
• Daily review of operational metrics including in stock, weeks of supply, returns, fill rate and freight spend
• Analyze sales and stock levels to ensure reorder recommendations made by the
system reflect sales trends
• Monitor product delivery
• Track delivery of product to store based on order quantity and delivery date expectations
• Liaison with distribution center for any delivery issues
• Support data analytics
• Functional experience in data warehousing/business intelligence tools to support publication and troubleshooting of existing reporting, and implementation of new reporting where needed
• Prepare summaries and post-mortems for sales, operations, and account review
• Additional support as needed
• Regular and ad hoc reports as requested by customers and internal departments
• Maintain business process documentation and account profiles as needed

CORE COMPETENCIES
• Strong analytical skills with the capability to perform independent data analysis, verification of results, organize into business suggestions, and establish potential plan of action
• Strong computer skills in spreadsheet and data visualization tools (Excel, Tableau, etc)
• Ability to interact effectively with internal departments and external customers – including communication of difficult/sensitive information tactfully
• Identify, track and resolve issues in a timely manner; vocalizes process optimization
• Performs complex and highly detailed work with accuracy and precision
• Actively engages in continuous learning of business process and systems capabilities
• Exemplifies positive attitude in challenging scenarios

REQUIREMENTS:
• Bachelor's degree in Business, Economics, Finance, Statistics or Supply Chain, or equivalent work experience

KNOWLEDGE OF:
• Supply Chain, Inventory Management, Forecasting and Data Analysis
• VMI Systems, Business Metrics and Best Practices
• Business Software (Excel, Word, PowerPoint, MS Teams, Tableau or similar tools)

* Sony Pictures - CA - Culver City Area & Studios

Jobcode: Reference SBJ-dyez83-3-141-31-209-42 in your application.