Analyst, Service Operations Center - People & Organization

Job Description

Analyst, Service Operations Center - People & Organization (HR)

Analyst, Service Operations Center - People & Organization (HR)

As an integral member of the People & Organization (HR) Operations team, the Service Operations Center (SOC) Analyst will provide direct P&O support to employees and the P&O community as part of a centralized Shared Service Center, spanning a variety of P&O related transactions, programs, and policies.

The SOC Analyst receives and responds to employee inquiries and concerns via online resources, telephone or in-person; provides information, guidance and consultative direction on P&O programs, processes, and procedures. The SOC Analyst will play a key role in coordinating employee transactions in addition to escalating more complex questions/issues to the appropriate group/person and tracking resolution. This position will report to the Manager, Service Operations Center. This is an excellent opportunity for an individual to build upon their general HR experience and expand their career.

Primary Duties & Responsibilities

Employee Support
• Provides assistance via the telephone/email by answering a wide range of questions spanning all P&O processes and services, including but not limited to Recruitment & Onboarding, Benefits, Compensation, Talent Management, Learning and Development, Compliance Training, and Off-boarding.
• Responds to employee and manager inquiries regarding P&O policies/procedures and provides consultative guidance.
• Provides answers and/or resolutions for Tier 1 questions and issues based on identified processes and standard operating procedures and escalates more complex questions or issues to the appropriate subject matter experts.
• Ensures compliance with Federal, State, Local Laws and SPE policy.

Employment Lifecycle
• Coordinates all aspects of recruiting operations for non-traditional employee populations within SPE including background checks, requisitions and offer letters.
• Supports the entire new hire experience, including new hire paperwork completion, I9 verification, and New Hire Orientation.
• Assist SOC team with severance administration which may include, preparation of separation agreements, general releases, packets and calculations as well as coordination of career transition services.
• Assists SOC team with coordination of hiring, terminating, and all other lifecycle events via SPE's People Portal.

Employee Data & Project Support
• Liaison with P&O Data Management team in the maintenance of employee data and ensuring data integrity.
• Ad-hoc and routine reporting and data analysis for the SOC team and P&O Community.
• Acts as Knowledge Manager by maintaining P&O and employee facing knowledge bases to ensure accurate and up-to-date information and knowledge is shared across the organization.
• Supports SOC Management team with special projects and reporting as needed.
• Performs other duties as assigned or requested.

​Requirements
• A minimum of one to two years of related human resources experience
• A High School Diploma
• A Bachelor's Degree or equivalent work experience is preferred.
• Previous customer service experience is a strong plus.
• Good written and verbal communication skills to document and resolve incoming calls in a concise manner.
• Strong interpersonal and team skills, ability to communicate well with individuals and in group settings, ability to communicate with diverse populations and people from various backgrounds, and a passion for excellence in customer service.
• Good interpersonal and analytical skills to be able to get to the root of an issue quickly for resolution.
• Must be able to manage confidential data, have excellent follow-up skills and demonstrate sensitivity and respect when dealing with others.
• A self-starter with attention to detail, highly organized, ability to prioritize work, and must be able to multi-task.
• Working knowledge of HRIS applications.
• Experience with Workday is preferred.
• Strong PC skills including Microsoft Office, Word, and Excel

* Sony Pictures - CA - Culver City Area & Studios

Jobcode: Reference SBJ-gke7kq-18-216-94-152-42 in your application.