Researcher - Player Platform

Job Description

The Insights discipline helps empower Rioters to be more data-informed. We're an interdisciplinary group of scientists, consultants, and strategists from all sorts of backgrounds who join together to represent and advocate for gamers around the world. We believe that illuminating the globally diverse experiences, behaviors, and needs of gamers is important to Riot living up to our player-focused mission. We're a group united by our love of games, science, and helping others s/ucceed.
As a Researcher on the Player Platform team, you will dive into ambiguous problem spaces, applying a variety of research methods in creative ways to support the design work around Riot's platform services, including but not limited to: our player behavior systems, the commerce services that power Riot's monetization products, UX of the client and mobile app, and much more. Additionally, you will partner with other Insights Rioters from the different game teams to improve our understanding of our player audience and to ensure that Player Platform's services are built to best serve each game's needs. You will report to the Research Manager.

Responsibilities:
• Drive user research efforts in partnership with diverse stakeholders on high complexity, ambiguous problem spaces to help direct the experience of new platform features, systems, and experiences.
• Advocate for players and provide strategic guidance about their wants, needs, and behaviors
• Provide strategic insights to test teams' assumptions and inform their actions
• Construct and execute studies and surveys - sometimes with novel or complex methodologies - designed to answer business, design, development, and usability questions
• Share your results with other Rioters in clear, illustrative presentations that drive meaningful change
• Mentor other researchers, helping them learn from your experiences
Required Qualifications:
• 5+ years of relevant research experience (an advanced degree can account for 1 or more years of experience depending on degree)
• Bachelor's degree in Psychology, Sociology, Anthropology, Human-Computer Interaction, or a related discipline
• Broad experience in user research across digital products or services, especially in methods that yield useful qualitative sentiment (i.e. focus groups, IDIs), quantified sentiment (i.e. surveys), and direct observation of behaviors (i.e. usability testing, think aloud), with deep expertise in at least one of these areas
• Familiarity with basic statistical methods for data analysis (i.e. regressions, correlations, factor analyses)
• Experience summarizing and socializing research findings, and turning them into strategic, actionable insights for cross-functional teams and product leadership
• Trusted to operate independently in evolving problem spaces, owning large projects and workstreams
Desired Qualifications:
• Experience leading complex efforts with multiple collaborators, including designers, engineers, project managers, and game designers.
• Experience prioritizing research initiatives and scoping work to balance impact, resources, and timelines
• Familiarity with advanced quantitative methods such as max diff or conjoint analysis
• Experience querying behavioral or product data using tools such as SQL
• Vendor management experience
For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players. We will be looking at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about players' experiences, this could be your role!
Our Perks:
Riot has a focus on work/life balance, shown by our open paid time off policy, in addition to other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner and children, and a 401k with company match. Check out our benefits pages for more information.
Riot Games fosters a player and workplace experience that values teamwork embodied by the Summoner's Code and Community Code. Our culture embraces differences as a strength, and our values are the guiding principles for how we approach work. We are committed to putting diversity and inclusion (D&I) at the center of everything we do, and promoting a fair and collaborative culture where Rioters treat one another with dignity and respect. We encourage you to read more about our value of thriving together and our ongoing work to build the most inclusive company in Gaming.

• (Mercer Island only) Base salary range between $149,800.00 - $208,400.00 USD + incentive compensation + equity + 401K with company match + medical, dental, vision, and life insurance + short and long-term disability + open PTO.

Jobcode: Reference SBJ-12vnwv-18-97-14-90-42 in your application.