Program Manager - Quantitative Research Operations

Job Description

Riot's mission is to put players at the center of everything we do. As we continue to evolve and deliver new experiences, the research discipline plays a critical role in informing decisions and connecting us to our players.
Global Research Operations (GRO) exists to make that work more scalable, more secure, and more impactful. As a Program Manager III for Quantitative Research Operations, you will be the first dedicated owner of our quant infrastructure program – responsible for building foundational systems that support the entire research discipline. This is a strategic individual contributor (IC) role focused on infrastructure, governance, tooling, and data quality across quant research at Riot. Your work will involve defining best practices and standards, collaborating with craft and tech partners, and establishing long-term systems that enable consistent, reliable, scalable, and representative quant research. You will lay the groundwork for what this capability looks like at Riot and help shape how it grows. You will report to the Senior Manager of Global Research Operations.

Responsibilities:
• Define and operationalize governance for Riot's quantitative research systems, focusing on tooling, data quality, sampling standards, and scalable workflows
• Partner cross-functionally with Researchers, Analysts, and Devs to design and implement scalable systems and integrations that support efficient quantitative research data flows
• Identify gaps, bottlenecks, and inconsistencies in current quantitative research workflows, implementing sustainable process improvements that enhance consistency, data integrity, and operational efficiency
• Collaborate with Research Craft leads to set and uphold standards for data quality and sampling (e.g., stratification, weighting, response integrity, oversampling mitigation)
• Develop enablement systems (training, onboarding, documentation) to empower researchers across the org
• Evaluate, recommend, and implement platforms, tools, vendors, and technical solutions to strengthen and scale Riot's quantitative research capabilities
Required Qualifications:
• 6+ years of experience in quantitative research operations or quantitative research program management with a focus on quantitative research infrastructure, tooling, or technical enablement
• Experience working with quantitative research tools (e.g., UserTesting, UserInterviews) and survey platforms (e.g., Qualtrics, Sawtooth)
• Strong understanding of research quality principles, including sampling, panel health, and data integrity
• Experience designing governance for research tools, data access, or research quality standards
• Experience leading cross-functional programs aligned to strategic priorities and craft roadmaps
• Experience thriving as a self-starter in fast-paced, ambiguous environments with the ability to ramp up quickly
Desired Qualifications:
• Previous experience in the games industry
• Previous experience as a researcher (e.g., UX or market research)
• Familiarity with Riot's games and player base
• Previous program experience in a large organization
• Experience leading change management initiatives for large-scale programs
• Experience with various project methodologies and their applications (e.g. Agile, Six Sigma)
• Experience navigating complex, ambiguous problem spaces with overlapping or competing priorities
• Deep knowledge of games, game audiences, and the game industry
• Master's degree in a related field
For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players. We will be looking at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about players' experiences, this could be your role!
Our Perks:
Riot has a focus on work/life balance, shown by our open paid time off policy, in addition to other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner and children, and a 401k with company match. Check out our benefits pages for more information.
At Riot Games, we put players first. That mission drives every decision in our quest to create games and experiences that make it better to be a player. Whether you're working directly on a new player-facing experience or you're supporting the company as a whole, everyone at Riot is part of our mission. And just like in our games, we're better when we work together. Our goal is to create collaborative teams where you are empowered to bring your unique perspective everyday. If that sounds like the kind of place you want to work, we're looking forward to your application.

• (Los Angeles Only) Base salary range between $150,000.00 - $209,600.00 USD + incentive compensation + equity + 401K with company match + medical, dental, vision, and life insurance + short and long-term disability + open PTO.

Jobcode: Reference SBJ-z39ven-216-73-216-0-42 in your application.