Manager, Software Engineering - Global Player Support

Job Description

Riot engineers bring deep knowledge of specific technical areas but also value the opportunity to work across multiple domains. As an Engineering Manager, you'll offer creative solutions to organizational design. You'll also serve as a mentor for engineers, guiding their performance and finding growth opportunities while delivering technical solutions that support Riot's ability to serve our players.
As a Manager, Software Engineering on the Global Player Support Team, you will report to the Senior Engineering Manager for the group . You will lead the team using your deep knowledge of scalable service development and web best practices to help us build and deliver world-class support experiences to players around the globe. You will be involved in architecting the next generation of our player-facing ecosystem - ensuring players can get the help they need where they need it.

Responsibilities:
• Manage a team of 4-6 engineers
• Work with team leaders to create an organizational and staffing plan that supports product goals
• Support engineers' careers through mentorship and identifying growth opportunities
• Manage the team's health and performance from a place of empathy
• Support your team by working collaboratively with product, delivery, technical, and quality leads
• Interview and recruit new engineers to meet the changing needs of the team
• Support the engineers with your own deep engineering expertise
• Stay hands-on with your team's tech, overseeing the technical design and deliverables of the team
Required Qualifications:
• 6+ years of professional software development experience.
• 2+ years of experience directly leading and mentoring an engineering team
• Experience delivering rich web-applications and microservices
• Strong proficiency in web best practices (SEO, CDN, SPA)
• Expertise in project management, prioritization frameworks and guiding investment strategies in people and systems.
Desired Qualifications:
• 2+ years leading full stack web development
• Experience with Java, GraphQL, ReactJS, and Typescript.
• Experience with headless CMS solutions like Sanity
• Experience with CRM solutions like Zendesk
• Experience working with global customer support organizations.
For this role, you'll find success through craft expertise and a collaborative spirit that prioritizes the delight of players. We will look at your past studies and experience, but for this role, we also look for dedicated people with a personal relationship with games. If you embody player empathy and care about players' experiences, this is the role for you!

• (Los Angeles Only) Base salary range between $192,500.00 - $269,400.00 USD + incentive compensation + equity + 401K with company match + medical, dental, vision, and life insurance + short and long-term disability + open PTO.

Jobcode: Reference SBJ-02vqwm-18-97-14-88-42 in your application.