IT Technician

Job Description

IT Technician (12 Month Contract)

The Role

As Riot continues to deliver and scale content to a global audience of passionate gamers, Riot's IT Discipline is packed with challenges and opportunities centered on designing, building, and maintaining global infrastructure that supports the organization's growth. However, this isn't your traditional corporate IT job where you are siloed into a single specialty and expected to churn out the same product in repetition. We are the backbone of delivering towards our consistent dream of ''Player Experience First.'' Our Engineers are always developing new techniques that give us the ability to automate and scale, while growing in their area of expertise.

As IT Technician's in the IT Discipline, we provide highest standards of service for Riot's operations. You will conduct inventory, carry out maintenance, implement troubleshooting, and repair all critical hardware. You will be the frontline for communicating with all Rioters, including leadership, to provide key updates and ensure compliance with Riot Games' standards and security policies.

You will design, write, and edit technical user documentation, which includes specifications, integrations, and instructional documentation. Additionally, you will give roving support and training throughout Riot Games. You will also engage with other domain authorities to collect requirements and technical content, translating that info into a consumable, functional work products. You will collaborate with Riot technology teams to identify gaps in our hardware and service levels. Finally, you will passionately seek opportunities to eliminate inefficiencies and non-value added tasks. Responsibilities, Role Requirements, and Applicable Technologies

Responsibilities:
• Provide IT support to Rioter's across all European offices - remotely and also in person (some travel required)
• Maintain the internal AV systems within European offices
• Provide technical support where required for Riot events across Europe
• Triage incoming IT requests and issues
• Manage escalations from the Tekbar / level 1 and provide cover for the Tekbar when required
• Conduct inventory, maintenance, and troubleshooting for all hardware and computer Infrastructure
• Ensure compliance for all Riot IT standards and security policies
• Develop instructional documentation and provide training to Rioters
• Identify gaps across hardware and services and then execute initiatives to improve quality of service

Required Qualifications:
• Minimum 3 years of relevant work experience
• Experience servicing a broad spectrum of development collaboration tools, including: Perforce, GitHub, JIRA, Duo, Confluence and Google Apps
• Proficiency in MS Office Suite
• Strong Windows and Mac troubleshooting abilities
• Windows and OSX security fundamentals
• Knowledge and prior use of Ticket-tracking software
• Scripting languages such as Python or PowerShell

For this role, you'll find success through craft expertise, a collaborative spirit, and choices that focus on your fellow Rioters, who are the customers of your work. Being a dedicated fan of games is not necessary for this position!

Let's Thrive Together:

Because together we are better. It's our policy to provide equal employment opportunity for all applicants and members of Riot Games. We know that fresh and varied perspectives will make us better at what we do, so however you identify and whatever background you bring with you, we're excited to hear from you. Don't be discouraged if you feel you don't meet every one of the requirements for a role, there's always room for growth at Riot. If you spot a role to make you want to jump out of bed in the morning, we are waiting to hear from you!

Jobcode: Reference SBJ-g43vnz-3-146-105-194-42 in your application.