Coordinator, Ticket Sales & Service

Job Description

Our Commitment to Diversity, Equity, and Inclusion

Diversity, equity, and inclusion (DE&I) are integral to who we are as an organization. We believe that our workforce should reflect the vast diversity of the communities we serve and that diverse voices should be elevated and intentionally integrated into our work. We welcome individuals from non-traditional backgrounds, historically marginalized, or underrepresented groups to apply and join our team. Even if you feel as if you do not meet 100% of the qualifications, we still strongly encourage you to apply.

The Pirates Why

The Pittsburgh Pirates are a storied franchise in Major League Baseball who are reinventing themselves on every level. Boldly and relentlessly pursuing excellence by:
• purposefully developing a player and people-centered culture;
• deeply connecting with our fans, partners, and colleagues;
• passionately creating lifetime memories for generations of families and friends; and
• meaningfully impacting our communities and the game of baseball.

At the Pirates, we believe in the power of a diverse workforce and strive to create an inclusive culture centered in Passion, Innovation, Respect, Accountability, Teamwork, Empathy, and Service.

Job Summary

As a Coordinator, Ticket Sales & Service for the Pittsburgh Pirates Baseball Club you will receive practical experience in sales and customer service, while also exploring other entry level positions within the organization. Our unique sales program provides extensive training on the organization and the ticket sales process, including policies and procedures, phone, email, in-person/web appointments, networking, and social selling. You will also gain exposure to all the differing departments within the organization in order to find your passion. As an entry level position, The Coordinator, Ticket Sales & Service's primary responsibilities are to provide service to all persons who call the Pirates' individual ticket line, Spring Training, and customer service line and develop/nurture relationships with our Pittsburgh Pirates fans with the goal of up-selling to season, suite, and group ticket packages. The goal of the program is for representatives to gain the knowledge, skills, and abilities to reach a performance level that will merit consideration for a promotion within Ticket Sales or other supporting departments.

Responsibilities:
• Represent the Pirates Organization with a high level of professionalism and integrity.
• Provide customer service to current and potential ticket holders
• Process tickets through Provenue, handle inquiries and requests, and triage non-ticket related calls to ensure they are routed to the appropriate individual.
• Utilize training to help meet or exceed Pirates individual ticket, Spring Training, season ticket and group package revenue goals.
• Work diligently to achieve set expectations for assisting with inbound phone calls, making outbound phone calls, and face to face appointments with prospective clients.
• Generate new clients and increase revenue through up-selling and cross-selling inbound ticket inquiries.
• Maintain accurate client records and data in CRM including contact information, communication, pipeline projections, and closed sales.
• Contribute positively to the sales team atmosphere by developing mutually beneficial working relations with all sales team members.
• Attend scheduled training sessions and be an active participant to raise the collective ceiling of the Sales Team and put yourself in the best position to grow within the industry.
• Game duties as assigned (visit clients, work sales tables, customer service calls etc.).
• Maintain a growth mindset and be a problem-solver throughout the duration of the position.
• Assist other departments within the Pirates organization to gain exposure.
• Build relationships and communicate effectively with all departments in order to grow into future opportunities within professional sports.

Jobcode: Reference SBJ-rj0wjb-3-137-181-52-42 in your application.