Sales Associate

Job Description

JOB OVERVIEW

The Philadelphia Phillies offer a postgraduate internship that runs from the Summer/early Fall of 2024 through the completion of the 2025 baseball season (approximately 12 to 14 months depending on department needs).

RESPONSIBILITIES
• Season and group ticket sales through outbound phone, e-mail communication, and text.
• Retention of season and group ticket clients through outbound calls, e-mail communication, and text.
• Answer incoming sales/customer service phone calls relating to season ticket packages, group ticket outings and general sales/ballpark information.
• Provide excellent customer care during phone, e-mail, text, and in-person interactions with Phillies clients and fans.
• Assist customers/troubleshoot mobile ticketing questions.
• Provide first class service for premium seating clients during Phillies games.
• Complete and thorough working knowledge including but not limited to the ProVenue Ticketing software, MLB Ballpark App, SSB Customer Relationship Management platform, and Airship (text) interface.
• Work cohesively with members of the sales and ticket operations department to reach sales goals and fulfill customer service requests.
• Volunteer to assist other departments on various projects as needed.
• Other duties as assigned.

QUALIFICATIONS
• Accepting applications from recent college graduates and others
• Sports Management and/or a Business degree preferred.
• Ability to be flexible and work all Phillies home games and non-traditional hours, including nights, weekends and holidays.
• Strong interpersonal skills.
• Ability to multi-task and stay organized.
• Excellent oral and written communication skills.
• Ability to thrive in a team-oriented work environment.
• Interest in sales/marketing.
• Prior phone experience preferred.

Jobcode: Reference SBJ-re0nb2-18-219-236-62-42 in your application.