Supervisor, Product Fulfillment - Media Services

Job Description

Supervisor, Product Fulfillment - Media Services (Hybrid)

Overview & Responsibilities

We at Paramount are on the lookout for a new Supervisor, Product Fulfillment in Media Services! The Supervisor is responsible for content fulfillment through research, order, delivery, and tracking of digital assets (video, audio, text files and descriptive metadata) to Paramount+ and other third-party licensees in accordance with contractual requirements and client's technical specs.

Responsibilities
• Research content availability and issue purchase orders or duplication authorization letters.
• Establish technical profiles through onboarding: discuss client's technical specifications and requirements.
• Communicate with licensees on ordering, delivering, and resolving rejections.
• Maintain the tracking records and keep them up-to-date with deliveries and rejections.
• Collaborate with the director on identifying and resolving client's concerns.
• Cooperate with other departments within Studios Operations and Business Groups.

Basic Qualifications
• Prior Experience in servicing digital platforms, minimum 2-3 years preferred.
• Technical knowledge of digital files (video, audio, and subtitles).
• Must be able to work independently, adhere to strict deadlines, and solve problems.

Additional Qualifications
• Knowledge of SAP/ARIBA purchase order and Xytech Media Pulse.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook) and internet software.
• Excellent organizational and multi-tasking skills, ability to focus under pressure.
• Excellent Customer Service and strong communication skills (written and oral).
• Exceptional attention to detail.
• Ability to read and interpret deal terms and license agreements with respect to content delivery obligations.

#LI-IT

Paramount is an equal opportunity employer (EOE) including disability/vet.

Jobcode: Reference SBJ-re5075-3-144-113-197-42 in your application.