Lead, HR Operations - Core HR

Job Description

NBCUniversal is one of the world's leading media and entertainment companies.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Job Description
Here you can:
VERSANT is looking for a Lead, HR Operations to join their team! The Lead, HR Operations will report to the Director, HR Operations, overseeing and serving as a primary backup for processing all workflow requests for organizational level and employee personal data information into the SAP HCM database. The Lead, HR Operations will act as the initial point for any items related to data processing and corrections while ensuring all transactional work and responses are completed according to the department's Service Level Agreement.

Responsibilities:
• Accurately inputs individual or mass data into SAP HCM by use of Winshuttle scripting or data entry that includes but is not limited to the following transactions: Hire, Rehire, Transfer, LOA, Termination, Create/Maintain Job Attributes, Position, and Org Units.
• Manages sensitive information including but not limited to salary, personal information, and organizational structural redesigns.
• Facilitate system training and communications as needed.
• Fosters and maintains productive working relationships with team, HR community, and respective business partners.
• Review and assist with corrective audits and errors related to QA, Benefits, Payroll, and UKG for data integrity.
• Provides HCM data support for Human Resources staff and all associate end-users as needed.
• Conduct validation with reasonable checks and analysis of data received before making changes in the system to avoid errors.
• Acquire and maintain the expertise to provide support in VERSANT's HR systems that include but not limited to (i.e., SAP HCM, myHR, O365 PowerApps, and Zendesk)
• Assists with ensuring successful Tier 2 resolution of data issues while meeting SLAs and providing excellent customer service for escalated issues coming into the Employee Data Processing team as well as cases generated within Zendesk.
• Develop strong knowledge of operational processes to understand data and reasonable checks on data received for input.
• Responds and completes transaction processing within the defined Service Level Agreements (SLAs).
• Identify and troubleshoot system issues and work with others (IT, HR partners, etc) as needed to bring to resolution including but not limited to testing.
• Initiates technology service requests to revise or develop existing or new HCM components for processing data.
• Works with leadership to ensure timely implementation and delivery of new functionality and enhancements
• Fulfills responsibilities in compliance with department and company policies and procedures.
• Develops and maintains procedural documentation of internal and external processes.
• Other duties and responsibilities may be assigned as needed.
Qualifications
What you'll need:
• Bachelor's degree or equivalent work experience
• 5+ years of experience with SAP HCM (OM/PA) or any other related HRIS system which includes data entry.
• Intermediate to advance expertise with Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience handling sensitive, confidential organizational, department, and performance information.

Desired Characteristics:
• Exceptional interpersonal and team skills, ability to communicate well with individuals and in group settings at all levels of an organization.
• Highly self-motivated and able to handle multiple priorities, flexibility and adaptability in performing work duties.
• Excellent customer service skills including the ability to defuse difficult situations tactfully while demonstrating sensitivity and respect.
• Ability to answer questions and explain systems and processes to business partners.
• Solid written and verbal communication.
• Time management, organizational, analytical, and problem-solving skills is a must.
• Attention to detail, professional judgment in decision-making, and ability to meet deadlines.
Additional Requirements:
• Must be willing to work overtime when required
• Must be willing to travel for work related business if necessary
Hybrid: This position has been designated as hybrid, generally contributing from the Englewood Cliffs, NJ office a minimum of three days per week.
This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Salary range: $110,000 - $130,000 (bonus eligible).

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Jobcode: Reference SBJ-mk6mzx-216-73-216-60-42 in your application.