Call Center Sales and Service Operator

Job Description

The Minnesota Twins Call Center field ticketing and guest relations calls about Spring Training, Regular Season, and Target Field non-baseball events, assisting fans with accessing tickets on the MLB Ballpark App, as well as fielding general fan concerns/questions regarding the Team, Target Field, and transferring calls to Front Office staff. Representatives will serve as a key communicator and provide excellent customer service to our fans, representing the Minnesota Twins in a high professional manner. Available position schedules may include days, evenings, weekends, and Holidays from January - October of each year.

Essential Duties and Responsibilities:
• Process individual game ticket orders and facilitate other informational requests over the phone while providing excellent customer service.

Essential Knowledge, Skills, and Abilities:
• Previous customer service or call center experience is required.
• Proficient skills and knowledge of computer programs including the following: MS Word, MS Excel, Okta, Zoom, and various web browsers.
• Ticket sales experience is preferred, but not required.
• Ability to explain directions over the phone in an easy and understanding manner to assist fans with accessing digital tickets using the MLB Ballpark App.
• Must have a flexible schedule including days, nights, weekends, and holidays.
• Possess excellent verbal communication skills with other co-workers and customers.
• Must be well organized and detail oriented.
• Ability to speak Spanish is a plus.

Jobcode: Reference SBJ-r03b7e-216-73-216-12-42 in your application.