Manager Employee Relations

Job Description

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company's portfolio includes a collection of world-renowned venues – New York's Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for 90 years. More information is available at www.msgentertainment.com.
Who are we hiring?
The Manager Employee Relations provides guidance to the business and employees on company policy, practices, state/federal employment laws, conducts internal investigations, and supports the business with employee & labor relations matters. This position will report to the Senior Manager Employee Relations and will collaborate with the Vice President Human Resources and the larger Human Resources Business Partner team. The Manager will represent the company in union meetings and will support business leaders in effective performance management best practices.
What will you do?
• Lead investigations of employee-related complaints through a consistent application of internal investigation best practices and resolve while maintaining a Company culture of equity, inclusivity, and an engaged and trusting workforce.
• Manages day to day employee & labor relations matters, attends labor management meetings, coordinates, and engages in union grievance resolution, and follows up on general information requests.
• Advise and train managers on the administration and facilitation of employee discipline, including corrective actions, policy violations, and union grievance procedures. Will be accountable for case management, progress reporting, accurate documentation, and tracking of all internal investigations.
• Support and work with internal/external legal counsel by assisting with arbitration and witness preparations, attending hearings as a representative of the Company, and maintaining detailed investigative records which may be utilized in future legal proceedings.
• Ensures that collective bargaining agreements are consistently administered and advocates for legal requirements to be met, minimizing exposure to liability utilizing a high level of sound judgment and risk recognition skill sets.
• Utilize a case management system to track and report metrics such as case volume, case types, and investigation outcomes. Will collaborate with leadership on the analysis of these metrics.
• Protect highly confidential and sensitive information with the appropriate level of discretion.
• Respond to employee relations matters with a sense of urgency and ensure that they are comprehensively resolved in a prompt manner.
What do you need to s/ucceed?
• 5+ years relevant hands-on Employee Relations, Labor Relations (CBA) and conflict resolution experience in the sports, entertainment and/or hospitality operation industry required.
• Comprehensive understanding of all aspects of employment and human resources related federal and state laws, regulations, policies, principles including but not limited to NLRB, Title VII, EEO, FMLA, ADA, Unemployment & Worker's Compensation concepts.
• Must be analytical, have excellent interpersonal/persuasion skills, verbal & written communication skills, and the ability to work in a fast-paced environment while managing multiple investigations, cases, and projects.
• Demonstrated objectivity regarding employee concerns and organizational needs, problem solving, sensitivity, diplomacy, and solid judgment in considering the impact of decisions are essential.
• Confident, progressive, and professional interface with representatives of labor/union affiliates.
• Thrive in a fast paced, multi-tasking, deadline driven environment that advocates and supports a change management philosophy.
• Proficient in technology and the use of case management systems and related technologies.
• A customer experience focus, and mindset; ability to understand business challenges and to create solutions that positively impact the way people perform.
Special Requirements:
• Flexible availability to accommodate business needs ( will include some nights, weekends, and holidays) .
• Regular travel to venues and various office locations as needed.
Pay Range
$83,000 - $130,000 USD

Jobcode: Reference SBJ-z33e3n-18-97-14-86-42 in your application.