Full Time Job

Front Of House


Vancouver, BC 06-28-2024
  • Paid
  • Full Time
  • Mid (2-5 years) Experience
Job Description

Front of House (Receptionist)

Position Summary

This role is considered Onsite, which means the employee will work 100% onsite 5 days a week at a Company designated location.

The Front of House position acts as the first person employees, clients and vendors will speak to when entering the studio. You'll be responsible for representing the studio and its culture in a positive manner and helping to answer questions and find solutions to various inquiries. The position will support a wide array of administrative tasks in addition to implementing security protocol and supporting studio events.

What You'll Do
Act as first point of contact and security at reception area; receives and announces visitors, candidates and deliveries, answer questions
Implement security standards, including ensuring accurate check in by all non-employees, issuing and tracking badges, maintaining associated trackers
Handle and facilitate studio tour requests, ensure security protocols are followed
Act as the first point of contact for basic first aid services, document incidents and report to HR
Ensure the first aid room is fully stocked, track and order supplies as the need arises
Monitor café and washroom supplies throughout the day and submit service tickets
Maintain a tidy and safe reception area; ensure hygiene standards are maintained
Run parking registration, tracker and coordination with the landlord
Answer reception phone for studio entry and deliveries, assist with shipping and receiving as the need arises
Assist with meeting room, quiet room, kitchen calendar reservations and management
Main point of contact for external room bookings within the landlord property, work with the landlord for reservations.
Assist with coordinating and facilitating studio screenings, both onsite and offsite
Handle company cell phone tracker and inventory, download monthly invoice
Support HR Manager and Finance to complete ad hoc administrative activities
Handle studio printers, including supplies and reporting
Event coordination under mentorship of studio management, including budgeting, planning, Social Committee leadership and live event management
Support studio initiatives and projects as advised

What We're Looking For
Experience in a customer service role (3+ years)
Experience in Exec Support, Admin or Reception role
First aid level 2 certification, or willing to be trained
Experience in planning and driving events
Confident, engaged, curious, outgoing, innovative and a proactive problem solver
Excellent communication and client handling skills
Establishes and maintains relationships, passionate about delighting customers and colleagues
Focus on delivering outcomes in a timely manner and to a high standard
Applies critical and creative thinking to resolve issues in the most cost- and time-efficient manner
Works well within a team environment with a focus on personal results; takes ownership and keeps collaborators informed
Curiosity about film / visual effects / graphic arts industries
Solid understanding of Windows, MS Office package and Google Suite


The hiring range for this position in Vancouver is C$36,200 to C$46,000 per year based on a 40-hour work week. The amount of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A full range of medical, financial, and/or other variable pay or benefits, may be offered dependent on the level and position offered.

This position is with ILM (Vancouver) Inc., which is part of a business we call Industrial Light & Magic.

Jobcode: Reference SBJ-rbb376-3-92-91-54-42 in your application.

Salary Details
Salary Range: $36,200 to $46,000 Per Year ($ USD)
Company Profile

Lucasfilm is among the world’s leading entertainment service companies, a pioneer in visual effects and sound across multiple mediums, and is home to the legendary Star Wars and Indiana Jones franchises.