Vibee - Sr Director, Ticketing

Job Description

WHO ARE YOU?
Do you enjoy live events? Do you excel in fast paced, creative environments? Then you're in luck! We are looking for a highly motivated self-starter who embodies both a passion for music and a love of the live event strategic ticketing space. Is this you? Read on…

Vibee builds unforgettable destination experiences for fans around the world. Founded by Live Nation, the world's leading live entertainment company, and Insomniac, Vibee provides fans the opportunity to immerse themselves in the best music and entertainment events on land and sea. From curated activations to bespoke festival packages, Vibee creates transformative moments in the most sought after destinations.
THE ROLE
Vibee is seeking a visionary Sr. Director of Ticketing to lead global ticketing strategy, operations, and execution across all Vibee events. In this high-impact role, you will oversee the entire ticketing lifecycle, strategic planning, dynamic pricing, onsale execution, onsite operations, and post-event analysis, driving revenue growth while delivering an exceptional fan experience. As Vibee's senior ticketing authority, you will shape long-term strategy, cultivate key partnerships, lead a high-performing team, and champion process innovation to deliver seamless, integrated guest journeys across diverse events, markets, and platforms. This is not a remote position and is based in Las Vegas, NV. This is a hybrid position and is based in office, and on site at various activations.
RESPONSIBILITIES
Strategic Leadership & Revenue Optimization
• Set the global ticketing vision and roadmap, aligning with Vibee's business objectives, brand standards, and growth targets
• Develop comprehensive revenue strategies, including advanced package design, tiered/dynamic pricing models, dynamic yield management, and promotional frameworks
• Partner with Finance and Business Operations to forecast, monitor, and optimize P&L impact for all ticketed events
• Integrate ticketing strategy with hotel, experience, and VIP product bundling to drive cross-category revenue growth
Inventory Architecture & Event Planning
• Oversee all inventory allocations, holds, and releases across channels and markets
• Approve event builds, seating configurations, and ticket types on proprietary and partner platforms (Vibee, Ticketmaster, Universe, AXS, etc,)
• Anticipate and proactively address market demand shifts, attrition deadlines, and cost exposures through data-driven allocation adjustments
Onsale & Presale Execution
• Architect, document and enforce world-class onsale procedures, ensuring operational readiness, risk mitigation, and flawless execution
• Oversee presale segmentation, access control, and messaging in partnership with Marketing & Communications
• Maintain service standards that elevate fan trust, minimize friction and enhance conversion rates
Reporting, Analytics & Insights
• Build and own executive-level dashboards tracking sales velocity, inventory health, and revenue performance
• Deliver strategic insights to senior leadership, artist teams, and venue partners, influencing business decisions in real time
• Lead post-event analysis, identifying commercial and operational improvements
Cross‑Functional & External Partnerships
• Serve as the senior ticketing liaison for Production, Partnerships, Talent, Fan Experience, HR, Finance and Legal
• Negotiate and manage relationships with ticketing vendors, platform partners, and venue box offices worldwide
• Ensure all sponsorship, marketing, artist, and production ticket allocations are managed with accuracy, transparency, and auditability
Team Leadership & Development
• Recruit, hire, lead and mentor various team members
• Direct, mentor, and performance‑manage a team of Ticketing Managers and Coordinators (seasonal and full time); set OKRs and professional development plans
• Champion SOP discipline, documentation, and continuous improvement across all ticketing workflows
Onsite Box Office & Guest Services
• Direct onsite box office operations at domestic and international events, including staffing, training and guest/staff resolution
• Ensure PCI compliance with standards, financial settlement protocols and all contractual obligations
QUALIFICATIONS
• 12+ years in senior ticketing, box office, client success or revenue strategy leadership roles within live entertainment, music, festivals, or large-scale events
• Proven track record of delivering ticketing strategies that drive revenue growth and enhance guest experience
• Deep expertise in ticketing systems, event builds, and box office operations
• Bachelor's degree or equivalent experience
• Exceptional leadership, influencing, and cross-functional collaboration skills at the executive level
• Strong financial acumen, with experience managing multi-million-dollar ticketing P&Ls
• Advanced analytical skills, with proficiency in Google Suite, Microsoft Office, Airtable and Asana
• Ability to travel globally and work evenings/weekends as required
• Thrives in high-pressure, fast-moving environments with strict deadlines and competing priorities
WORK ENVIRONMENT
• Must be able to tolerate loud noise levels & busy environments.
• May work in drastic temperature climates.
• Must be willing to work during evening and weekend hours, as required, to meet deadlines.
• Must be willing and able to travel extensively both domestically and abroad.
• Must be able to continuously stand or walk.
• Must be able to bend, squat, climb stairs and lift frequently.
• Must be able to lift up to 20 pounds occasionally.
• May occasionally walk on slippery or uneven surfaces.
• Position will expose candidate to sensitive company information and so must maintain strict confidentiality.
• Must exercise the utmost discretion in dealing with staff, vendors, and business associates regarding sensitive matters.
Applicants for employment in the US must possess work authorization, which does not require sponsorship by Vibee for a visa.
We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
Vibee strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chan

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Jobcode: Reference SBJ-vewxk0-216-73-216-145-42 in your application.