Venues, Premium Sales and Service Coordinator

Job Description

THE JOB
The Premium Seat Sales team generates revenue across multiple live music venues through various premium offerings including box suites, season tickets, PSLs, select hospitality events, and other revenue-generating programs. The team continually expands the portfolio of available packages and services to meet client needs. Specific packages and inventory will vary depending on the assigned venue(s).
WHAT THIS ROLE WILL DO
• Assist the Premium Seats Sales Management Team in generating sales and administering all Live Nation Premium Seat Programs
• Maintain strong client relationships by managing requests for additional ticket purchases and providing exceptional service
• Prepare, issue, and verify the return of all Premium Seat contracts as directed by the Director of Premium Seats
• Coordinate on-site premium seat program responsibilities and deliver high-quality client services for concert events
• Interface with VIP Club catering staff to ensure smooth operations and exceptional guest experiences on event days
• Conduct cold calls and actively prospect for new clients to expand the premium seat program
• Serve as liaison between internal departments, including Box Office, Finance, and local marketing teams
• Oversee and maintain accounts receivable, ensuring timely payment processing and accurate financial record-keeping
• Assist with processing and distributing PSS sales reports to relevant stakeholders and management
• Maintain client email database and facilitate regular communication updates through the Exact Target email platform
• Perform other duties as assigned by management to support departmental goals and objectives
WHAT THIS PERSON WILL BRING
• Minimum 1-2 years of relevant business experience in sales, customer service, or hospitality
• Strong written and verbal communication skills to effectively interact with clients and team members
• High energy level with proven ability to multi-task and manage competing priorities efficiently
• Excellent customer service skills with a commitment to delivering exceptional client experiences
• Flexibility to work a varied schedule including nights, weekends, and some holidays as needed
• Creative problem-solving abilities and innovative thinking to enhance premium seat programs and services
• Highly organized approach to managing contracts, databases, and multiple projects simultaneously
• Strong commitment to excellence and attention to detail in all aspects of work
• Computer proficiency in Microsoft Office Suite including Excel, Word, and PowerPoint
BENEFITS & PERKS
Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:
HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
WEALTH: 401(k) program with company match, stock reimbursement program
FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
OTHERS: Volunteer time off, crowdfunding match
EQUAL EMPLOYMENT OPPORTUNITY
We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

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The expected compensation for this position is:
$20.70 USD - $25.88 USD Hourly
** Pay is based on a number of factors including market location, qualifications, skills, and experience.

Jobcode: Reference SBJ-12oz7m-216-73-216-111-42 in your application.