Ticketing Associate Manager - Ticket Access

Job Description

WHO ARE YOU?
Passionate and driven, with an entrepreneurial spirit. Resourceful, innovative, forward-thinking, and collaborative. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you, please read on!
THE BRAND MANAGEMENT TEAM
The Sponsorship Ticketing team is the get stuff done, turn-problems-into-solutions, make our clients look like the rock stars, driving force within the Live Nation Media & Sponsorship division. We are a collection of resourceful, ambitious, and strategic-minded individuals that thrive in an environment full of variables and unknowns. If you like to sit at a desk, write white papers, and theorize on how things should work this is not the job or team for you. If you're ready to do the best work of your life, we should talk.
THE JOB
The Ticketing Associate Manager position covers many areas. Primarily, they assist the Ticketing Managers who oversee all ticket offer operational aspects of the sponsorship contract as well as future LNE sponsorship agreements. This includes daily, weekly, monthly reporting, weekly password creation/distribution/management, spec management, including but not limited to, creation, updates, and area distribution, QA for ticket offers, diagnosing offer-related issues, working as an operational liaison between the local market and sponsorship brand managers, and providing comprehensive reporting to internal and external teams. They will also advise for potential tool development, efficiency gains, and process streamlining to maintain a high operational support for our sponsor clients.
The Ticketing Associate Manager also supports internal projects relating to LNE sponsorship deals, assisting in new product sponsorship support and development, as well as being involved in key requirements from Ticketing Managers, Brand Managers, eCommerce, OnTour, and other National support teams related to cross-functional sponsorship offers.
WHAT THIS ROLE WILL DO
• Collecting data and analyzing market / consumer efficiencies for client / internal reporting
• Collecting event ticket links and event id's
• Assist the Ticketing Managers with daily, weekly, monthly reporting
• General support of sponsorship promotional ticket offers
• Conduct QA on ticket offers to ensure build standardization and correct association of passwords
• Research and address any customer service issues related to clients not being able to access tix.
WHAT THIS PERSON WILL BRING

Background & Experience
• Bachelor's degree or equivalent experience
• Must have minimum of 2 years Event Programming experience
• Excellent time management and organizational skills
• Knowledge of Secondary Market, OnTour and Sponsorship initiatives
• Functional knowledge of TM Channels: ticketmaster.com, livenation.com, TM1, Mobile and TAP, Agent PCI, IVR (Hermes)
• Functional knowledge of Password Server and the Event QA Tool
• Basic HTML preferred

Qualifications & Skills
• Superior project management skills including managing multiple projects simultaneously
• Excellent communication skills – written, verbal and presentation
• A proactive, collaborative, and organized working style
• Proven ability to work calmly and efficiently under pressure
• Ability to quickly adapt and adjust projects to new expectations & direction
• Proficiency in Microsoft Office applications including Word, PowerPoint, and Excel
• Strong passion for music, including knowledge of current/relevant artists and industry trends
Applicants for employment in the US must possess work authorization which does not require sponsorship by the employer for a visa.

Jobcode: Reference SBJ-eo82x1-216-73-216-89-42 in your application.