Specialist, North America Pricing Operations

Job Description

Specialist, North America Pricing Operations (Contract)

JOB DESCRIPTION – SPECIALIST, NA PRICING OPERATIONS

Location: North America

Division: Music

Line Manager: Manager, North America Pricing Operations

Contract Terms: Contract (approximately March-November)

THE TEAM

Ticketmaster Music is a passionate team dedicated to supporting the needs of the world's biggest touring artists (and their promoters, agents, and managers). Tasked with building Ticketmaster's relationships with the Artist community, this entails being on the pulse of where the business is moving through discussion with major industry players, informing the Artist community of the latest developments within Ticketmaster, assisting with the operations of events, acting as a resource to help maximize ticket sales and awareness, driving incremental revenue throughout the tour cycle, and understanding Artist needs and how Ticketmaster can serve them with new Products and Services.

Within Ticketmaster Music, the Global Pricing team plays a critical role – an invaluable resource for top tours to price their tickets to market and capture fair value on their events, ensuring we sell the right ticket, to the right fan, at the right price.

THE JOB

The Specialist, Pricing Operations will support the operations and management of events – ensuring successful setup and selling with respect to Ticketmaster Music's pricing initiatives. Working in a fluid environment, this role adapts to change and works with cross-functional teams to ensure the pricing workflow is optimized and stable. The role will learn the pricing needs of our clients and the music industry and be a resource for promoters and box offices.

This role will interact with the Pricing Tool, partner with others on the Ticketmaster Music team and other departments to support pricing initiatives, and work with teams building our tools to ensure our toolset remains at the cutting edge of the industry.

BENEFITS & PERKS
Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:
• HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• YOURSELF: Paid time off policy including holidays, sick time, and day off for your birthday, free concert tickets
• WEALTH: 401(k) program with company match, Stock Program Reimbursement
• FAMILY: New parent programs & support including caregiver leave and infertility support
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• OTHERS: Volunteer time off, crowdfunding network

WHAT YOU WILL BE DOING
• Assist with the operations process for events in North America – setup, troubleshooting, ongoing pricing, reporting, product, and settlement
• Help monitor major onsales and be a resource for Pricing escalations
• Help work with Customer Service on all matters pertaining to Pricing
• Assist in monitoring different product and programming escalations
• Build relationships with key industry stakeholders – Promoters, Agents, Venues, and Managers
• Run reports as needed and identify sales trends, anomalies, and other actionable data points
• Work with cross-functional groups, including - but not limited to - tour execution, marketing, finance, event operations, legal, product teams, data teams, etc., to initiate and execute ad hoc projects within the constraints of tight, and often fluid, time deadlines

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
• Proficient knowledge of the Ticketmaster Host system, event build process, and settlement
• Understanding of the business dynamics between venue, promoter and artist
• At least 2 years work experience
• Ticketing experience required
• Highly effective communication skills – written and verbal
• Must be proficient in Excel, Word and Outlook
• Salesforce, Airtable and PowerPoint experience a plus
• Internet and product savvy with strong research and troubleshooting skills
• Must be able to think through, evaluate and solve problems logically and efficiently
• Must have exceptional organizational skills and meticulous attention to detail
• Bachelor's degree preferred, but not required

YOU (BEHAVIOURAL SKILLS)
• Exhibiting characteristics of integrity, honesty, discretion, loyalty and kindness to peers
• Ability to build relationships and work collaboratively to drive results
• Good interpersonal skills, and ability to work effectively with a range of people and personalities
• Must conduct all matters and communications in a professional and courteous manner as a representative of the company

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

Jobcode: Reference SBJ-gxe7p1-3-142-198-129-42 in your application.