Show Day Receptionist - Shoreline Amphitheatre

Job Description

Show Day Receptionist - Shoreline Amphitheatre (Seasonal 2025)

THE JOB
US Concerts is seeking a show day receptionist who will assist staff guests at live events. The receptionist will interact with customers to provide information in response to inquiries about products and services and to assist staff with day of show inquiries.
WHAT THIS ROLE WILL DO
• Answer inbound calls to help resolve our customer concerns through analysis to determine the most effective resolution.
• Assist guests and staff with any questions or needs.
• Manage the filing and logging of lost and found items
• Support various show day projects, often times including tasks on Microsoft Word, Excel and Power point
• Deliver exemplary customer service to maintain customer loyalty
• Adapt to customer needs ensuring they are understood and appropriate action is taken to meet and exceed their expectations
• Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken.
• Refer unresolved customer grievances to designated departments for further investigation
• Other duties assigned by the General Manager and Assistant General Manager
WHAT THIS PERSON WILL BRING
• Ability to work weekend night shifts and some weekday night shifts (day of shows only).
• High School Diploma or equivalent
• Proficiency in Microsoft Office products (Outlook, Word, Excel); and other common internet tools
• Professional written and verbal communication skills; ability to build and foster professional relationships with individuals at all levels.
• Must be able to maintain confidentiality, handle sensitive matters and exercise excellent judgment.
• Ability to work well independently and within a team
• Must be over 18 years of age
PAY: $20 AN HOUR
EQUAL EMPLOYMENT OPPORTUNITY
We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

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The expected compensation for this position is:
$19.20 USD - $20.00 USD Hourly
** Pay is based on a number of factors including market location, qualifications, skills, and experience.

Jobcode: Reference SBJ-12214e-216-73-216-118-42 in your application.