Server - The Fillmore

Job Description

WHAT THIS ROLE WILL DO
• Greet all guests at table
• Respond to guest inquiries regarding menu, wine list, venue details
• Inform guests of daily specials and make recommendations
• Suggestively sell menu items, beverages, etc.
• Anticipate and respond to guest needs
• Respond to guest concerns/complaints regarding food or service and correct errors or resolve complaints with a friendly, positive attitude
• Organize and prioritize service per appropriate service sequence
• Take menu, beverage and bar orders from guests and communicate orders to kitchen and/or bar through POS systems
• Check food orders prior to serving to ensure that they are correct, properly presented, and that special requests have been met
• Deliver food and beverages to table
• Perform opening/running/closing duties according to HOB policy
• Maintain line of sight/atmosphere control by circulating through work area throughout shift
• Have the ability to memorize menus and daily specials
• Pre-bus tables: remove dirty plates, glasses, etc., from table once guest has finished
• Clean spills on tables or around work area
• Maintain safety and sanitation standards
• Prepare guest checks and check for accuracy
• Receive payment and process cash, credit card or traveler's check transactions
• Have knowledge of all music, promotional or special events in the house
• Assist other servers or other employees as needed
• Required to occasionally work Special Events that are scheduled throughout the venue
WHAT THIS PERSON WILL BRING
Required:
• Responsible Alcohol Awareness Training Certification or Equivalent - if not certified upon hiring, TIPS training will be provided.
• 2-5 years high volume experience in restaurant operations
• Working knowledge of high-volume restaurant operations and safe, responsible alcohol service
• Standard food preparation/presentation
• Skill in guest relations
• Wine & Liquor knowledge
• Ability to handle multiple tables at one time efficiently and with an upbeat, friendly attitude; read guests in order to anticipate their needs
• High School Diploma
Preferred:
• Point of Sales knowledge
Physical Demands/Working Environment:
• Working environment is fast-paced, often loud and stressful
• Position requires extended periods of prolonged standing and working on your feet
• Must be able to lift or move up to 25 lbs using proper lifting techniques

Jobcode: Reference SBJ-vewq7j-216-73-216-80-42 in your application.