Receptionist and Administrator

Job Description

Company: Academy Music Group

Location: Brixton, London

Reports to: General Manager

Working Hours: 40 hours, 12 months fixed term contract

Role Description

The Receptionist and Administrator is an integral position within the team, helping provide seamless and exceptional customer and client services by acting as the first point of contact for all visitors, guests, and contractors. You will contribute to the effective running of our core business objectives and commercial targets and must be highly motivated to deliver an outstanding experience to all clients and customers.

Day-to-day, the role entails greeting and welcoming visitors in a warm and professional manner, as well as managing the reception area, ensuring it is kept tidy and presentable at all times. You will also answer and direct phone calls, emails, and enquiries promptly and accurately to relevant team members, as well as addressing and resolving basic customer enquiries with a professional and courteous approach.

You will also be responsible for various administrative duties, including distributing post, monitoring office supplies, managing lost property, and maintaining and updating venue records, databases, and contact lists. The Receptionist and Administrator must be friendly and approachable, with a positive attitude and high level of integrity and professionalism. Candidates must be able to work both independently and as part of a wider team. The role will occasionally require you to work flexible hours, including some evenings and weekends during busy season.

The role can vary with the high and low seasons, so the ideal candidate should be able to work effectively in a high-pressure environment, to multitask, and be able to keep themselves busy during quiet periods. This role is perfect for someone who is dynamic, passionate about live music, has excellent organisational and customer service skills, and is open to opportunities for growth and development within the venue and company.

Who you are

Competencies / Skills / Knowledge / Experience
• Good time keeping is essential
• Polite and professional, customer service skills and experience
• Working knowledge of Microsoft Outlook/Word/Excel
• Ability to prioritise and multitask
• Good level of literacy and numeracy skills
• Reception or administrative experience (desirable)
• Ability to work flexible hours (including some evenings and weekends)

Behaviours

The following attributes determine how the role will be carried out and are required to be a success
• Interest in live music and the venue
• Punctual and self-motivated
• Can-do attitude with good attention to detail
• Excellent organisational skills
• A team player as well as being able to work independently
• Polite, enthusiastic, and pro-active

What the role includes
• To be main point of contact for permanent, visiting staff and contractors
• To ensure the smooth transition of calls and emails to the relevant people/department and dealing with general enquiries for the venue and Head Office
• To greet visitors in a friendly and professional manner and inform the relevant people of their arrival as quickly as possible
• To remain knowledgeable about events scheduled to take place within the venue and to provide accurate information to customers when requested
• Manage the general mail inbox and phone line: proactively respond to customer queries and escalate venue queries to relevant departments
• Working shows supervising the stage door operation & accreditation to ensure a smooth and efficient backstage
• To organise, distribute and process post and deliveries, including post office runs
• To ensure front office areas are kept presentable, facilities are stocked, and Health and Safety procedures are adhered to
• To log and organise lost property after shows and maintain records, coordinate collection, postage, and disposal of lost property
• To assist the team with tasks such as fielding and logging staff guest list requests, distributing monthly phone and email list updates, courier bookings, etc
• Other ad hoc duties when required

The Company

Academy Music Group (AMG) is the UK's leading owner and operator of live music and entertainment venues with award-winning credentials. Several of our historic theatres are unique institutions of British music and culture and our vision is to inspire artists and audiences by hosting unforgettable live performances.

APPLICATION DEADLINE: 17th JULY 2024. We reserve the right to close applications at anytime.

#AMG

Jobcode: Reference SBJ-d2zkq7-3-140-195-20-42 in your application.