Guest Services Supervisor- The Gorge Amphitheatrer

Job Description

Live Nation's Concerts Division is where tours are born, artists come to life, and fans get to
experience the rush of live music. From our dozens of owned/operated Amphitheaters to our
Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a
fun and upbeat work culture with no shortage of opportunities. With perks ranging from free
concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement
and adoption/fertility support... it's no wonder we are certified as a Great Place to Work
organization and one of People Magazine's ''50 Companies that Care''. We want everyone to feel
like they belong and can thrive in our community, so we strive to help you achieve your career
and personal goals. Live music is our passion and where we find our common ground. There has
never been a better time to join Live Nation.

THE JOB
The Gorge Amphitheatre is seeking a Guest Services Supervisor. The Guest Services Supervisor is a working
supervisor who is responsible for supervising and coordinating activities of the Guest Services
team within the venue. Duties may also include management functions.
WHAT THIS ROLE WILL DO
• Direct and supervise Guest Services staff and other employees performing similar
services as directed.
• Provide exceptional guest service by greeting and assisting guests and responding to
guest inquiries and complaints.
• On an ongoing basis, leads and train staff to include assisting in staffing positions to
ensure that all staff members are well-informed on event specific details.
• Assist with managing breaks.
• Assist management to ensure compliance with all venue policies and procedures to
include all safety regulations.
• Oversee productivity and work assignments of the guest services staff and communicate
with management (or designated Manager) any challenges and status of all assignments
prior to the conclusion of the shift.
• Show CARE by participating in the venue's sustainability program which could include
implementing programs that conserve resources/prevent waste such as sorting waste
and collecting recycling and educating our fans about our efforts.
• Partner with fellow band members at the end of show to close the venue- this may
include collecting recyclables from the lawn and/or reserved section, picking up and
properly storing event equipment such as lawn chairs, barricade, Etc.
• Assign and schedule team members to specific duties.
• Other tasks as assigned by the Guest Services Manager.
WHAT THIS PERSON WILL BRING
• High School Diploma or equivalent
• At least 2 years in Guest Service and communications
• Creative thinker and problem solver
• Excellent verbal, written and interpersonal communication skills
• Acute sense of judgment, tact and diplomacy
• A strong sense of teamwork and ability to execute programs
• Position requires constant walking, climbing stairs, lifting and carrying 50 lbs.+ and
occasional sitting
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and
inclusion. You will be working in an inclusive environment and be encouraged to bring your
whole self to work. We will do all that we can to help you successfully balance your work and
homelife. As a growing business we will encourage you to develop your professional and
personal aspirations, enjoy new experiences, and learn from the talented people you will be
working with. It's talent that matters to us and we encourage applications from people
irrespective of their gender, race, sexual orientation, religion, age, disability status or caring
responsibilities.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age
(40 and over), ancestry, color, religious creed (including religious dress and grooming practices),
family and medical care leave or the denial of family and medical care leave, mental or physical
disability (including HIV and AIDS), marital status, domestic partner status, medical condition
(including cancer and genetic characteristics), genetic information, military and veteran status,
political affiliation, national origin (including language use restrictions), citizenship, race, sex
(including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy,
childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation,
or any other basis protected by applicable federal, state or local law, rule, ordinance or
regulation.

Jobcode: Reference SBJ-re0q07-3-149-251-155-42 in your application.