Ancillary Manager - Landmark Credit Union Live

Job Description

WHO ARE YOU?
Are you organized, passionate about ancillary sales, have experience in how to bundle products to maximize revenue, foster an environment of innovation and experimentation with product sales, and love music? Do you love to spend time in our venues, are you detail-oriented, and do you like digging into concert data and metrics? If so, this is the Live Nation position for you.
THE JOB
The Ancillary Manager oversees all ancillary operations and sales initiatives at the venue, ensuring a seamless and profitable guest experience. This role manages product offerings such as Fast Lane, VIP Clubs, parking upgrades, and other guest amenities. The Ancillary Manager is responsible for driving revenue, maintaining brand standards, leading the ancillary crew, and ensuring smooth execution from setup to closeout each event day.
WHAT THIS ROLE WILL DO
• Lead all ancillary sales programs to maximize per-cap spending and meet revenue goals. Actively monitor sales performance during events and adjust strategies as needed. Accurately reconcile sales and inventory following each event and maintain proper documentation.
• Oversee setup, operation, and breakdown of all ancillary areas (e.g., lawn chair rentals, Fast Lane, signage, general store). Manage inventory, ensuring accurate counts, organization, and timely restocking of products.
• Recruit, train, schedule, and supervise Ancillary Crew Members. Provide ongoing coaching to improve sales techniques and guest interaction. Lead pre-show meetings to review goals, assignments, and best practices.
• Maintain a visible presence during events to monitor guest flow and service quality. Resolve guest issues quickly and professionally, ensuring a positive experience. Ensure all ancillary touchpoints are clean, welcoming, and efficiently operated.
• Provide post-event reporting on sales, staffing, and operational highlights. Track trends and identify opportunities for process improvements or new offerings. Communicate regularly with regional and corporate teams to align goals and share best practices.
• This is a fast-paced, indoor venue environment requiring extended hours on event days. The Ancillary Manager is expected to lead by example, maintain professionalism, and always uphold a guest-first mentality.
WHAT THIS PERSON WILL BRING
• Strong leadership and communication skills with experience managing staff
• Proven ability to drive sales and meet or exceed revenue goals
• Excellent organizational skills and attention to detail
• Comfortable using point-of-sale systems and managing financial reconciliations
• Ability to work in a fast-paced, guest-facing environment
• Flexible schedule, including nights, weekends, and holidays
• Experience in live entertainment, hospitality, or event operations preferred
• Proactive, hands-on leader with a focus on results and guest satisfaction
• Skilled multitasker who thrives under pressure
• Strong sense of ownership and accountability
• Team-oriented mindset with a passion for live events
• Must be able to stand and walk for long periods of time, outdoors, in all weather conditions
• Must be able to lift up to 25+ pounds
• Other duties as assigned
EQUAL EMPLOYMENT OPPORTUNITY
We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

Jobcode: Reference SBJ-741056-216-73-216-111-42 in your application.