Full Time Job

Senior Coordinator, Sports Experiences


Raleigh, NC 04-03-2024
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  • Paid
  • Full Time
  • Mid (2-5 years) Experience
Job Description
Who We Are:
On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion. From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier and official service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals. The company also owns and operates a number of unique and exclusive experiences, transforming the most dynamic live events into a lifetime of memories. On Location is a subsidiary of Endeavor, a global sports and entertainment company.

Endeavor is a global sports and entertainment company, home to many of the world's most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.

The Role and What You'll Do:

The Senior Coordinator is responsible for operational sales efforts related to the Company's various events and services. Primary responsibilities include managing the event live process, handling multiple tasks and projects, anticipating event needs, discerning work priorities, and meeting deadlines with minimal supervision.
• Guest service support and issue resolution via phone and email
• Foster relationships with guests, hotels, transportation, other vendors, and services
• Create event and hotel (CCG/Prepaid) builds in proprietary programs/systems
• Support Sports Experiences team with preparation of event materials throughout the planning and execution of events
• Support event logistics such as guest check-in, ID, badges, and other items for distribution
• Assist in fulfillment process to include ordering components, coordinating delivery of packages
• Assist in creating and distributing event-related communications to applicable recipients (e.g. guest and hotel communications during changes)
• Work in conjunction with and communicate closely with other departments as it relates to major events:
• Marketing – assist with website support by providing relevant content; preparation of collateral materials; implement innovative ideas, and ensure accuracy of information
• Marketing – Identify potential customers to sell services through outbound calls, email blasts, and other tactics to cross-sell services
• Compile and maintain event summary information such as tracking historic sales and hotel reporting
• Support Accounting with billing, reconciliation, and collection process for event services
• Assist in process development by analyzing current processes, then identifying and communicating opportunities to streamline procedures that directly impact productivity
• Cultivate a working knowledge of all events/services to provide customer support; assist Customer Service with incoming sales calls
• Other duties assigned by team or Sports Experiences leadership

You Have These:
• Bachelor's Degree in Hospitality or a related field, or equivalent experience
• Minimum of 2+ years in the sports, travel and/or hospitality industry

We'd Love If You Also Have These:
• Exceptional interpersonal skills – a collaborative style and ability to communicate effectively at all levels with strong oral, written, and presentation skills
• Continually striving for self-development and discovering better means of accomplishing both personal and professional goals
• Collegiate sports and/or event operations
• Travel & Hospitality experience

Travel: Must be flexible with work and travel schedule. Ability to travel for work during holidays. This position may require a minimum of 25% travel.

How we work:

Endeavor is at the center of sports, media, entertainment, and fashion and is a largely relationship-based business. To foster an environment of collaboration, develop our future talent, and build on relationships across leadership, peers, and teams, we work from the office 4 days per week. We see immeasurable value internally and throughout the core of the businesses we support.

Don't meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world's diverse voices.  

Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.

Jobcode: Reference SBJ-d8e0xk-3-238-235-248-42 in your application.

Company Profile

Endeavor is a global entertainment, sports and content company, home to the world’s most dynamic and engaging storytellers, brands, live events and experiences. The company is comprised of industry leaders including entertainment agency William Morris Endeavor (WME); sports, fashion, events and media company IMG; and premier mixed martial arts organization UFC. The Endeavor network specializes in talent representation; marketing and licensing; content development, distribution and sales; event management; and a number of direct-to-consumer offerings.