Customer Service Representative

Job Description

THE ROLE

A Customer Service Representative's primary responsibility is to assist travelers in getting to and from their event destination according to their budget and itinerary. This position will mostly handle incoming calls; in a professional, efficient, friendly manner.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES
• Customer service support is primarily by phone communication but may include responding to various forms of communication from clients, including email.
• Answer phone calls (25+ daily) from clients.
• Maintain continuous knowledge of events and partnerships to recognize the industry's product, market, and service-related trends.
• Work with clients to identify specific needs and expectations, such as special/custom product fulfillments, as needed.
• Investigate and resolve specific issues related to clientele; identify and escalate priority issues and route calls/issues to the appropriate resource.
• Communicate questions and issues with internal teams to provide the best customer service experience.
• Collect and enter reservations for new or additional products and services.
• Manage the Company's proprietary reservation system, including hotel inventory, rooming lists, and additional tour items.
• Support the event teams with their needs and responsibilities, as necessary.
Other Duties & Responsibilities
• Arrange data in a useful manner.
• Comprehend workflow processes for maximum output-separate and/or combine tasks to increase workflow efficiency and maximize limited resources.
• Collaborate and identify ways to streamline new and existing processes.
• Set priorities to quickly zero in on the ''critical few'' and put the ''trivial many'' aside; juggle numerous tasks and priorities while maintaining a productive workflow.
• Drive results and exhibit good follow-through on information and project status.

Travel

Must be adaptable with work and travel schedule and be available to travel for work, including extended work hours during nights, weekends, and holidays. This position may require up to 10 % travel.

This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. Duties, obligations, and activities may change at any time with or without notice.

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below represent the knowledge, skill, and/or ability required.

Required Education and/or Experience, Knowledge, Skills, and Abilities:
• High School Diploma or equivalent.
• Experience in a customer service position using telephone etiquette techniques.
• Possess strong organizational skills and impeccable attention to detail.
• Proficient with Microsoft Office, specifically Excel, Outlook, and Word.
• Must be flexible and adaptable, with the ability to multi-task and consistently produce accurate work, even under pressure.
• Maintain professionalism when interacting with vendors, guests, partners, clients, and peers.

Preferred Education and/or Experience, Knowledge, Skills, and Abilities:
• Bilingual preferred; ability to read, write, and speak Spanish proficiently.
• Experience in the travel or sports industry is preferred.

CORE VALUES

As the leading experiences company in the world, we strive to be the most innovative and passionate - the best of the best. We uphold these values in our quest for excellence:
• Exceed all service expectations with our customers, partners, and each other.
• Create value by enriching people's lives.
• Do the right thing and bring others along with us - always.
• Propel the power of diversity in thought, team, and experience.
• Partner to generate win-win solutions.
• Ignite and empower our team's entrepreneurial spirit.
• Exude respect and gratitude - treat others as you would want to be treated.

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life, and disability insurance, paid time off, and 401k plan.
On Location is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

Endeavor is an equal opportunity employer committed to a diverse and inclusive work environment.

Jobcode: Reference SBJ-g61wx0-18-221-53-209-42 in your application.