Coordinator, Sports Experiences

Job Description

Coordinator, Sports Experiences (Temporary)

THE ROLE

Responsible for coordinating hotel reservations on large-volume sporting events in our reservation system, for example 100 soccer teams traveling for a weekend event. The Coordinator will manage hotel inventory daily and will require strong data management skills. The Coordinator will communicate directly with customers making hotel reservations and manage all of the last-minute changes to reservations leading into an event. This is a fast-paced, computer-based role to support our team during one of our busiest times of year. The Coordinator will need to handle multiple tasks and projects simultaneously, consistently meet deadlines and ensure customers have exceptional experiences.

ESSENTIAL FUNCTIONS & RESPONSIBILTIES
• Ensure all customers attending events are provided exceptional customer service
• Optimize sales and maintain strong hotel relationships in markets
• Create event and hotel builds in proprietary systems
• Manage hotel inventory daily across markets for city-wide events
• Help travelers with their reservations and resolve any guest related issues
• Manage all last-minute changes leading into events
• Contract and negotiate hotel contracts with properties according to event specifics
• Work with marketing department to create and distribute consistent event-related communications
• Compile and maintain event summary information, track historic sales and hotel reporting
• Gain knowledge of all events to provide customer support for inbound calls, including scheduled phone hours
• Audit hotel rooming lists to ensure accuracy of reservations
• Support accounting with reconciliation and collection process
• Assist in onsite fulfillment and hospitality services

Travel

Must be adaptable with work schedule and be available to work hours during nights, weekends, and holidays. This position will not require travel.

This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. Duties, obligations, and activities may change at any time with or without notice.

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Required Education and/or Experience, Knowledge, Skills, and Abilities:
• Bachelor's Degree in Hospitality, Sports Management, Marketing, Business or a related field, or equivalent experience.
• Minimum of 1+ years in the sports, travel and/or hospitality industry.
• Proficiency in Microsoft Office applications; in particular Excel and Outlook.
• Produce accurate work, event when under pressure, checks the accuracy of information before using or passing on to others.

CORE VALUES

As the leading experiences company in the world, we strive to be the most innovative and passionate - the best of the best. We uphold these values in our quest for excellence:
• Exceed all service expectations with our customers, our partners, and each other.
• Create value by enriching people's lives.
• Do the right thing and bring others along with us - always.
• Propel the power of diversity, in thought, team and experience.
• Partner to generate win-win solutions.
• Ignite and empower our team's entrepreneurial spirit.
• Exude respect and gratitude - treat others as you would want to be treated.

COMPENSATION

Dates and Hours: May 2 – July 25, Monday – Friday 8am – 5pm CT
On Location is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

Endeavor is an equal opportunity employer committed to a diverse and inclusive work environment.

Jobcode: Reference SBJ-gxy0k1-3-144-151-106-42 in your application.