Coordinator, Sports Experiences

Job Description

Who We Are:
On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion. From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier and official service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals. The company also owns and operates a number of unique and exclusive experiences, transforming the most dynamic live events into a lifetime of memories. On Location is a subsidiary of Endeavor, a global sports and entertainment company.

Endeavor is a global sports and entertainment company, home to the world's most dynamic and engaging storytellers, brands, live events and experiences. The company is comprised of industry leaders including entertainment agency WME; sports, fashion, events and media company IMG; and premier mixed martial arts organization UFC. The Endeavor network specializes in talent representation, sports operations & advisory, event & experiences management, media production & distribution, experiential marketing and brand licensing.

A Coordinator is responsible for operational sales efforts related to the Company's various events and services. Primary responsibilities include managing the event live process, handling multiple tasks and projects, anticipating event needs, discerning work priorities, and meeting deadlines with minimal supervision.

Primary Responsibilities
• Guest service support and issue resolution via phone and email
• Foster relationships with guests, hotels, transportation, other vendors, and services
• Create event and hotel (CCG/Prepaid) builds in proprietary programs/systems
• Support Sports Experiences team with preparation of event materials throughout the planning and execution of events
• Support event logistics such as guest check-in, ID, badges, and other items for distribution
• Assist in fulfillment process to include ordering components, coordinating delivery of packages
• Assist in creating and distributing event-related communications to applicable recipients (e.g. guest and hotel communications during changes)
• Work in conjunction with and communicate closely with other departments as it relates to major events:
• Compile and maintain event summary information such as tracking historic sales and hotel reporting
• Support Accounting with billing, reconciliation, and collection process for event services
• Assist in process development by analyzing current processes, then identifying and communicating opportunities to streamline procedures that directly impact productivity
• Cultivate a working knowledge of all events/services to provide customer support; assist Customer Service with incoming sales calls

Travel

Must be flexible with work and travel schedule. Ability to travel for work during holidays. This position may require a minimum of 25% travel.

Qualifications

Required Education and/or Experience
• Bachelor's Degree in Hospitality or a related field, or equivalent experience
• Minimum of 2+ years in the sports, travel and/or hospitality industry

Preferred Education and/or Experience
• Exceptional interpersonal skills – a collaborative style and ability to communicate effectively at all levels with strong oral, written, and presentation skills
• Continually striving for self-development and discovering better means of accomplishing both personal and professional goals
• Collegiate sports and/or event operations
• Travel & Hospitality

Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world's diverse voices.  

Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.

Jobcode: Reference SBJ-rjyx02-18-191-73-161-42 in your application.