Coordinator, Commercial Experiences & Program Management

Job Description

Who We Are:
On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion. From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier and official service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals. The company also owns and operates a number of unique and exclusive experiences, transforming the most dynamic live events into a lifetime of memories. On Location is a subsidiary of Endeavor, a global sports and entertainment company.

Endeavor is a global sports and entertainment company, home to the world's most dynamic and engaging storytellers, brands, live events and experiences. The company is comprised of industry leaders including entertainment agency WME; sports, fashion, events and media company IMG; and premier mixed martial arts organization UFC. The Endeavor network specializes in talent representation, sports operations & advisory, event & experiences management, media production & distribution, experiential marketing and brand licensing.

What You'll Do:

The role of the Client Servicing Coo rdinator , is to s ervice the B2B/NOC tailored program clients by work ing with internal and external constituents to support th e flawless execution of the tailored product ,
operating within the defined Product and Operational Framework to ensur e a cohesive guest experience.

Key responsibilities will include :
• Support the sales of the B2B /Tailored Packages including proposal support ( responding to special requests and specific client needs in a timely manner )
• Efficiently track client proposals, presentations and contracts to ensure timely management of inventory and progression to servicing phase
• Enhance and support the process for client servicing (both purchaser and guests) po st sale .
• Support the client servicing phase to ensure clients have all the necessary comms an d deadlines for Guest Registration and management
• Support in the creation of the itinerary building and guest management system and upload and manage the data as needed
• Manage itinerary changes and updates during itinerary development due to operational inclusions such as special events , tours, etc.
• Facilitate p rogram management of the B2B /NOC Packages including supporting the guest experience and journey based on product while implementing the correct level of client service
• Support the planning,
operations and communications with the FAs and wider Program Management team for the B2B /NOC tailored packages and ensure all have the correct program information for execution
• Create the periodic and ad hoc Sales and Operating report s for B2B /NOC activities
• Support plan for delivery of the digital operations including reports for guest data, itinerary building, and program operations needs
• Help create and distribute event materials, communications, and presentation decks for internal and external constituent
• Execute all other duties assigned by the team or leadership
Other Duties & Responsibilities
• Create presentations and documentation in Microsoft office (PPT, Word, Excel, etc.)
• Develop and implement specific event procedures and systems
• Conduct and attend meetings as needed, including commercial experience meetings
• Attend meetings and take notes to record updates and next steps
• Manage timelines and deadlines related to assignments
• Participate in brainstorm sessions; research, ideate and provide creative ideas
• Manage other administrative duties as needed

You Will Have:
• Bachelor's Degree in Hospitality , Event Management, Sports Marketing , or a related field, or equiva lent exp erience required
• At least three years of relevant experience , preferably in the travel & hospitality industry
• Excellent verbal and written communication
• Data analysis and report generation experience
• Strong customer orientation and process management skills
• Experience with guest services
• Ability to establish and maintain excellent working relationships with various internal and external colleagues/stakeholders
• Strong interpersonal skills with a collaborative style and ability to communicate effectively
• Ability to examine processes and provide recommendations for efficiency and quality improvement
• The desire and ability to travel (domestic & international)
• Strong computer proficiency including Power Point, Word, Excel, Outlook

We'd Love If You Also Have These:
• End-to-end understanding of the Olympic environment, and hospitality programs and relating processes at major sporting events
• Business development/sales support experience
• French language skills
or
other languages

Working Conditions:
• Fixed Term Position – Location TBC
• Working hours are: 9 am
- 5pm
• Working days are: Mon - Fri
• Travel:
• Some domestic & international travel will be required in the lead up to the Games (up to 30%).
• The role will be event based for the duration of the Games

How we work:

Endeavor is at the center of sports, media, entertainment, and fashion and is a largely relationship-based business. To foster an environment of collaboration, develop our future talent, and build on relationships across leadership, peers, and teams . we work . W e see immeasurable value internally and throughout the core of the businesses we support.

Don't meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world's diverse voices.  

Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.

Jobcode: Reference SBJ-g48m4y-216-73-216-39-42 in your application.