TOS Administrator

Job Description

We're hiring a TOS Administrator II to join EA's Worldwide Customer Experience (WWCE) organization.

WWCE exists to help the world play. We support players across the globe in 13+ languages and value employees that will bring new perspectives to help make WWCE a great place to be and be from. We celebrate diversity and inclusion and aim to create great experiences for our employees as often as our players. We're looking for people to come to the office or Zoom meeting excited to work and ready for some fun.

Responsibilities
• Build and cultivate a positive customer experience, through the elimination and mitigation of negative and players from our customers
• Exceed upon all set Measurements in productivity, adherence, quality and accuracy
• Review and investigate reports of infracting player behaviour following Terms of Service procedures
• Investigate and process account penalty disputes in full compliance with the dispute procedure
• Ensure consistency and coherency whilst complying with all Terms of Service all procedures
• Provide support to other departments/studios through handling scheduled requests
• Complete ad hoc reports or projects
• Analyse game anomalies and report
• Complete threat and risk assessments on product functionalities and behavioural trends
• Be a contact for Terms of Service related issues
• Help develop your industry knowledge
• Be an advocate for Customer Service that exceeds in quality
• Perform any other responsibilities as assigned by the Team Manager

What You Have

You will have
• A minimum 2 years of Customer Service related experience.
• Excellent Customer Service skills with proven quality track record.
• Fluent in English; both verbal and written.
• Ability to work with a wide range of people across departments and build strong positive relationships.
• Intermediate to advanced Microsoft Office skills.

Person Specification:
• Team Player
• Strong emotional to offensive and otherwise objectionable content
• Experience to build strong bonds with colleagues to foster open,.
• Establish good skills and maintain organisation.
• Customer-focused with solid.
• and.
• Integrity,traits.

Jobcode: Reference SBJ-gp14me-18-116-239-195-42 in your application.