Sse AI

Job Description

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

We are hiring a Sr Software Engineer, AI-Native Operations Platform to technically own and scale GameKit Assistant and the broader AI operations platform.

This is a global technical leadership role based in India.

The Sr Software Engineer will lead architecture, engineering standards, roadmap sequencing, technical delivery outcomes, and mentorship across globally distributed teams.

We are looking for an experienced hands-on technical lead with a background in architecting high-scale backend environments and complex distributed systems. You have direct production experience with Generative AI and understand that an assistant must be performant, user-centric, secure, and built upon a foundation of operational trust.

You will report to Sr. Manager, Software Engineering and will be an individual contributor.

Important Responsibilities

You will lead the architecture and technical roadmap for GameKit Assistant and EA's AI-native operations platform.

You will build scalable platform capabilities across conversational support, knowledge operations, workflow automation, incident orchestration, evaluation, and service intelligence.

You will improve the assistant experience so responses are concise, contextual, relevant, and low-noise.

You will lead production AI capabilities including RAG, hybrid search, LLM evaluation, prompt/version management, guardrails, observability, and hallucination detection.

You will design reliable backend systems and integrations across Jira, PagerDuty, GitLab, Perforce, Shift, JaaS, TestRail, Grafana, AKS, PostgreSQL, and Azure AI services.

You will establish engineering standards for architecture, service reliability, action safety, observability, release quality, and incident readiness.

You will mentor engineers through design reviews, code reviews, debugging, technical guidance, and hands-on leadership.

You will convert operational friction, support patterns, and platform signals into reusable automation and intelligence capabilities.

Required Qualifications

• 12+ years building and operating large-scale backend, distributed, developer, automation, or enterprise platforms.
• Hands-on proficiency in Python, Java, Go, Scala, or similar backend languages.
• Production work with Generative AI, RAG, LLM integrations, vector search, evaluation, guardrails, observability, and AI-enabled automation.
• Knowledge of Kubernetes, APIs, event-driven systems, databases, queues, caching, CI/CD, telemetry, and distributed tracing.
• Apply reliability patterns including retries, idempotency, rate limits, circuit breakers, async processing, rollout safety, and incident response.
• Design secure enterprise integrations with identity, permissions, auditability, and operational safety.
• 5+ years of experience setting technical direction, reviewing complex designs, mentoring engineers, and leading delivery across distributed teams.
• Degree in Computer Science, Engineering, or related field, or equivalent practical experience.

Additional Qualifications

• Background in platform engineering, SRE, cloud infrastructure, developer productivity, enterprise automation, SaaS, or similar environments.
• Built or contributed to AI-enabled support, orchestration, incident, knowledge, service intelligence, or developer assistant platforms.
• Familiarity with conversational UX, support automation, ticketing, incident workflows, human-in-the-loop systems, or action-based assistants.
• Familiarity with Azure, AKS, Azure OpenAI, PostgreSQL, Grafana, ArgoCD, GitLab, PagerDuty, or comparable technologies.
• Work with distributed teams and simplify complex systems while allowing others to deliver.

About Electronic Arts

We're proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Jobcode: Reference SBJ-239976-216-73-217-62-42 in your application.