Full Time Job

Senior Live Service Analyst

Electronic Arts

Galway, Ireland 04-27-2022
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  • Paid
  • Full Time
  • Mid (2-5 years) Experience
Job Description
Senior Live Service Analyst

We're hiring a Sr. Live Service Analyst to join EA's Worldwide Customer Experience (WWCE) organization!

As a Sr. Live Service Analyst you will report to the Manager of the Live Service Analyst team. You're here to be the expert on the game, its features, and the players. You're the main contact for studios, and provide the story behind the data that helps promote measurable change and ignite innovation in the player's in-game and support journey.

You are the Voice of the Player across Customer Experience and EA. You'll know the game, the game team, and how they work with Customer Experience, inside and out. You'll keep a pulse on the studio, the players, and support trends to understand how they may affect the player's experience. You enjoy analyzing data to find trends and convincing others to join you.

Responsibilities:

Influence
• Recommend a clear strategy for live service support based on studio and Customer Experience goals
• Be a resource for less experienced team members
• Create and improve the processes needed to get the work done

Analysis
• Analyze data from multiple sources to identify player experience and support trends
• Compile and provide comprehensive reporting from all areas of the business
• Communicate the stories told by the data visually and verbally to your oldest or youngest relative

Live Service Support
• Represent EA's player and advisor experiences on a complex portfolio of EA products
• Project Manage large live service updates to games
• Make proactive recommendations to solve our needs and be part of the solution
• Look for opportunities to share lessons learned for future product launches
• Communicate complex issues simply and with a broad scope of partners

Qualifications
• 2 years Program/Project Management or Business Analysis experience
• Data analysis and visualization experience (including tools like Tableau)
• Experience leading formal or informal teams including partner management
• Manage multiple projects with competing schedules simultaneously
• Game industry or customer service industry experience

Work/Life balance is a priority for us at EA and we recognize that different people have different needs. This role is available as a hybrid or full on-site position based on what works best for you.

Jobcode: Reference SBJ-r7b3o6-3-238-72-122-42 in your application.

Company Profile
Electronic Arts

Electronic Arts Inc. is a global leader in digital interactive entertainment. EA develops and delivers games, content and online services for Internet-connected consoles, mobile devices and personal computers.