Platform Solutions Engineer

Job Description

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.
Marketing
The future of entertainment is interactive, and our Marketing team plays an important role in this future by building content, culture, and community around our brands. We empower audiences to Play, Create, Watch, and Connect across our amazing franchises and experiences, including The Sims, Madden NFL, EA SPORTS FC, Apex Legends, and Battlefield. We're a multi-functional group, with world-class expertise in building fandoms, driving interactive storytelling, and positioning our franchises at the center of the broader entertainment ecosystem.
Summary
The Connected Technology team is looking for a platform solutions engineer. As a solutions engineer you'll help to design solutions, provide technical guidance on those solutions to those building it, and assist with documentation about those solutions and help educate users of those solutions on how to use them. Connected Technology is responsible for building and maintaining EA's centralized, always-on, automated messaging program that's used to create engagement across digital channels. You will report to the Sr. Platform Solutions Engineer. This is a fixed-term (12 months) contract role. The position is hybrid at one of the following EA campuses: Seattle or Vancouver, BC.

Responsibilities:
• Create technical documentation, including blueprints and change management documentation.
• Build, test, and deploy technical solutions within our email marketing platform, and help test solutions that require building by our engineering team.
• Help manage the scripts and HTML email templates in our email marketing platform.
• Manage technical updates to our transactional email templates and trigger configurations within our email service provider.
• Troubleshoot and help to solve problems in a highly visible environment.
Qualifications:
• 4+ years of email marketing experience
• 3+ years of experience with major email service provider (ESP) platforms, including their scripting language.
• 3+ years of free hand (expert) HTML, CSS, and JSON experience
• 3+ years of free hand (expert) SQL experience
• Bachelor's Degree or equivalent experience required.

Skills:
• Sound technical foundation, with the ability to understand complex technical concepts.
• Understanding of software development methodologies, including Agile and Scrum.
• Experience writing technical blueprints and creating wireframes.
• Knowledge of marketing-related software and tools, such as SQL, API, JIRA / Confluence (or similar project management and collaboration platforms).
COMPENSATION AND BENEFITS
The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs).
PAY RANGES
* British Columbia (depending on location e.g. Vancouver vs. Victoria) * $89,300 - $123,000 CAD
* Washington (depending on location e.g. Seattle vs. Spokane) * $92,600 - $135,600 USD
In the US, we offer a package of benefits including paid time off (3 weeks per year to start), 80 hours per year of sick time, 16 paid company holidays per year, 10 weeks paid time off to bond with baby, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to regular full-time employees. Certain roles may also be eligible for bonus and equity.
In British Columbia, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full-time employees. Certain roles may also be eligible for bonus and equity.
About Electronic Arts
We're proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.
We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.
Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Jobcode: Reference SBJ-ne67jk-18-97-9-169-42 in your application.