North America Travel Lead

Job Description

North America Travel Lead

Electronic Arts

North America Remote

North America Travel Lead

Reporting to the Senior Global Travel Manager you will oversee the North American travel program operations supporting the traveler journey by ensuring travel program operational excellence.

Responsibilities:
• Manage the Travel Management Company (TMC): You will partner with the preferred TMC agency, ensuring consistency of service, resolution of service issues, travel program compliance and identify potential opportunities to improve the traveler experience.
• Program Communication: You will create traveler facing communications, maintain the Travel intranet pages and support our valued admin community or designated point of contacts with travel information and education aligning with company standards
• Supplier Relationships: You will support existing 3rd party supplier relationships, monitor corporate agreement performance, provide program success metrics and updates
• Supplier Program support: You will support the process for managing and maximizing preferred supplier benefits use, with the aim to surprise and delight travelers
• Finance Partner Support: You will manage monthly central credit card reconciliations in all markets and work with the EA finance teams assisting with travel expense queries
• Talent Partner Support: You will be the main contact for the mobility team answering questions around policy, process, and reporting
• Participate in travel program improvement plans and ad-hoc projects, where required
• General administrative tasks include ad-hoc travel reports, invoice processing, analyse multiple data sources
• Attend regular meetings with all partners, establishing relationships with a diverse group of people

Competencies:
• Experience in travel management is necessary, with a minimum 5 years of professional experience, preferable within a corporate buyer / travel manager role with enhanced knowledge of online booking tools and the travel ecosystem
• Personal effectiveness: has a 'can do' mentality, open and flexible, and works with little management in a virtual environment
• You will be accountable: Understand the little things matter when delivering the best experience
• You will be curious. Not afraid to ask questions or raise concerns but creative in delivering collaborative solutions

Travel may be required (10%). You will have the legal right to work in the United States

Jobcode: Reference SBJ-r1bonm-3-144-9-141-42 in your application.