Manager, Web Operations

Job Description

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.
Location: Galway
We're hiring a Manager of Web Operations to lead the team responsible for maintaining and evolving help.ea.com-the central self-service platform for EA's players around the world.
You will sit within EA's Fan Care organization and report to the Director of Web Strategy. We make sure fans can find the right help, in the right place, at the right time. You'll lead the team that keeps the content flowing, the structure sound, and the fan experience improving-day in and day out.
What You'll Do:
• Lead Web Operations for EA Help, overseeing content updates, page builds, and product lifecycle maintenance.
• Bring structure and clarity to how our team works-building processes and documentation to support a growing platform and a high-performing team.
• Collaborate with Product, Engineering, Content Strategy, Design, and Fan Care Operational teams to plan and publish content for game launches, product milestones (big and small), and other projects.
• Guide page-level content strategy; how help pages are structured, styled so they're clear, useable, and perform well.
• Build proactive workflows, and make sure the team is focused on the most impactful work.
• Mentor a globally distributed team of Web Operations Coordinators and Specialists-promoting a culture of accountability, collaboration, and care.
What You'll Bring:
• 3+ years of experience in web operations, content management, or digital experience roles
• 1+ years of people management experience (team leadership, coaching, hiring, and performance development)
• Familiarity with headless CMS tools like Contentful
• Operational and people-centric mindsets
• You can set goals, prioritize work, and create processes to help our team achieve
• You put people at the center of your thinking whether you're designing user journeys, collaborating with partners, or coaching a team
• Bonus: Experience in gaming, entertainment, or tech, and an understanding of SEO, content modeling, or experience design
About Electronic Arts
We're proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.
We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.
Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Jobcode: Reference SBJ-bxx4o6-216-73-216-145-42 in your application.