Associate Quality Designer

Job Description

Associate Quality Designer (12 Month Contract)

We are looking to fill an Associate Quality Designer (AQD) role reporting to the Development Manager for the Quality Support and Partnership (QSP) Team in Galway to help accomplish the live quality strategy.

QV oversees the end-to-end quality of our products and services such as Origin, EA Desktop, Franchise Websites and partner programmes. You will work directly with our partners to verify the quality of the end to end-user experiences of product releases, promotions, sales and all future programs. This will involve conducting manual tests supported by tools and automation to ensure the development and content created by our partners is fit for purpose and any defects or issues affecting live quality are identified and addressed with a quick turnaround.

Responsibilities:
• Analyze and execute our testing strategies for our current products (Origin, EA Desktop, Franchise Websites) to verify content, marketing and functional releases and working with partners to resolve bugs
• Work in partnership with Quality Designers, Leads, Managers, and peers to drive continuous improvement upstream in the development and content creation process
• Use multiple testing methodologies on appropriate features/tools, while also understanding the content creation flow identifying opportunities for automation upstream
• Use existing risk-based testing strategy within your area or domain environment and apply established tactics towards introducing efficiency into test methodology
• Create task breakdown and estimates in early planning stages of development while being the main driver for gathering design information and updates from development and publishing teams
• Use a Player First approach while thinking about the Quality our players receive. Be the voice of QUALITY
• Work with other team members to promote effective testing, issue reporting and ensure close collaboration between teams
• Perform the proposed test approach for content publishing and any other area assigned, and implement test/validation procedures within the said area to validate expected vs actual results
• Translate End to End user experiences into testing strategies

Who You Are:
• Flexible and team-oriented. Excellent interpersonal and follow-up skills and manage workload along with other projects
• Player First - Ability to showcase how a feature/bug/change could positively or negatively be received, and what impact it may have on our users
• Understand complex features/systems, how they function and their impact to our players
• Work in group settings under high-pressure and take ownership of tasks and features
• Naturally curious and not afraid to ask questions
• Analyse results/problems on test projects, identify and guide appropriate action to ensure product quality
• Knowledge with Continuous Integration/Continuous Deployment (CI/CD) and its benefits to a live service model
• Someone who can inspire and cultivate ideas to promote our Live Quality strategy
• Can work from home for an extended period of time

Requirements:
• 3+ Years of Quality Analyst/testing experience
• 2+ years of Live Operations experience
• Experience creating and delivering appropriate level reporting
• Familiarity with data visualization methods
• Experience with delivering reports on quality metrics
• Experience with documentation creation and maintenance
• Experience in PC, Mac and console use
• Familiarity with EA services (Origin, EA Desktop, Franchise Websites)
• Familiarity with automated testing and benefits
• Experience working within Agile methodologies
• Experience working in a live service development model (sprints, continual releases, content deployments etc)

EA is an equal opportunity employer.

Jobcode: Reference SBJ-gwx18p-3-146-35-203-42 in your application.