Client Service Coordinator Ad Sales

Job Description

Job Title: Client Service Coordinator, Disney+ Ad Sales

Department: Disney+ Ad sales, Nordic and Baltics

Location: Stockholm, Sweden

Reporting to: Senior manager, Disney+ Ads

Contract type: Permanent

The Disney Advertising portfolio covers world leading brands within The Walt Disney Company's Media Networks segment and related IP's. This includes family favorites Disney, Pixar, Marvel, & Lucasfilm as well as general entertainment from Star and our iconic factual brand, National Geographic.

The Client Service Coordinator is an important Client Services role within the ad sales and operations organization. We are seeking a candidate that can add their knowledge and experience in media planning, account management, and ad operations to our sales support group, working alongside an experienced and diverse set of sales professionals.

Designed to maximize revenue, drive operational efficiency, and provide top tier sales and partner support, the Client Services team plays a vital role in reaching our targets and maintaining high standards in relationships with advertisers and agencies. The role holder will be responsible for managing all elements of the campaign lifecycle, from planning to invoicing.

This includes external communication and management of clients, plus collaboration with a variety of internal groups across Sales, Editorial, Technology, Finance, and Accounting. It begins with pre-sale guidance and media planning, and continues through campaign set up, analysis, optimization, reporting, and invoicing, covering all forms of advertising activity across our digital properties. This role will have a specific focus on video advertising within our flagship streaming product, Disney+.

The successful candidate will have an excellent understanding of the digital media landscape, experience in planning and managing advertising campaigns on subscription OTT platforms and be familiar with the general ad-serving and trafficking process. They will thrive working in a fast-paced, global environment and be comfortable prioritizing multiple incoming requests with overlapping deadlines. They will adopt and master processes. Above all, they are natural problem solvers with an instinctive desire to provide top tier client service.

The Opportunity & Responsibilities:
• Provide pre-sale guidance and advise on technical requirements for advertising opportunities across TWDC's on and off-platform digital portfolio
• Work with Sales and Buyers to build and revise media plans that maximize revenue and meet client objectives
• Responsible for the collection, quality control review, and implementation of assets to ensure a timely and accurate campaign launch
• Compile screen shots, provide reporting, execute creative swaps, and field all other client requests during campaign lifecycle
• Collaborate with Technology, Product, and Editorial teams to troubleshoot and execute campaigns
• Identify, track, and analyze key metrics and use them to optimize campaign performance
• Ensure full delivery of contracted revenue across your book of business
• Work with Finance and Accounting teams to ensure accurate invoicing and revenue tracking
• Assist with client retention by delivering the highest standard of service during pre, mid, and post-campaign support phases
• Provide case studies, benchmarks, and best practice guidance to Sales and Advertisers
• Proactively seek to advance internal knowledge of TWDC's digital products and commercial opportunities

Educational requirement:
• Minimum graduate level

We require a minimum of 5 years proven work experience and skills within the following:
• Advertising inventory sales
• Linear and OTT/ streaming advertising
• Supporting clients and/or agencies across multiple countries
• Media planning and management of digital advertising campaigns
• Local child protection regulations for advertising
• Ad-serving systems and other digital technology
• Management of Google Ad Manager
• Delivered digital advertising campaigns in parallel with content planning execution
• Content launch strategies and programming databases
• Performance data analysis and execution of budgets
• Digital marketplace, with a specific focus on video advertising in EMEA
• Working in large multinational companies
• Core business applications (Jira, Airtable) and remote working tools (Outlook, Excel, PowerPoint, Slack, Zoom)
• Fully fluent in English and basic understanding of Swedish

As a person, we are looking for someone who is:
• Highly motivated and driven problem solver with a commercial mindset
• Great attention to detail, organizational skills, and ability to effectively prioritize and balance multiple campaigns simultaneously
• Natural desire to provide top tier support and service
• Analytical; able to review, assess, and strategize based on the results
• Comfortable working independently or collaboratively with peers
• Confident and clear communicator
• Always focused on our viewers and prioritizing the user experience

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

This position is with The Walt Disney Company Nordic AB, which is part of a business we call The Walt Disney Company (EMEA).

Jobcode: Reference SBJ-r7p19p-18-119-13-56-42 in your application.