Coordinator - People & Culture Ops

Job Description

Responsibilities
• Accurate transaction processing of all personnel changes, including new hires, transfers, promotions, terminations and all other applicable changes to personnel records.

• Run & analyze reports, queries and extrapolate data/information

• Timely and accurately respond to employee and external party inquiries via telephone, chat or case system and provide routine information within the scope of authority.

• Achieve performance measures and adhere to established SLA requirements

• Serve as front line, Tier 1-2, administration for employee requests ensuring exceptional customer service satisfaction.

• Document all inquiries, issues and transactions using the case management system

• Assist and counsel employees regarding benefits plans, payroll, company policies and programs and leave of absence plans.

• Projects as assigned to continue to streamline internal processes or drive People & Culture strategies.

• Ensure overall compliance with federal, state and local laws.

• Perform other responsibilities as assigned, which may become essential to the position

Requirements
• Bachelor Degree in HR / business / or related field

• Minimum one year at the HR experience, preferably within an HR operations team, service provider and/or shared services environment

• Knowledge and understanding of benefit administration

• Knowledge of HR Systems (SAP, Workday, etc.)

• Knowledge of case management systems (ServiceNow)

• Strong verbal/written communication skills, organization skills, detail-oriented, yet able to analyze and recommend alternatives

• Ability to prioritize and address competing demands; multi-tasking capacity critical

• High degree of respect for the confidentiality and sensitivity of HR and payroll data

• Proficient in MS Office Suite (Excel, Word, Powerpoint, Visio, etc.)

• Must be able to demonstrate ability to learn and understand various computer systems

• Must possess the ability to work effectively within a fast-paced environment

Nearest Major Market: Knoxville

Jobcode: Reference SBJ-gx7bjj-18-218-184-214-42 in your application.