Full Time Job

Coordinator - People & Culture Operations

Discovery

Warsaw, Poland 03-29-2021
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  • Paid
  • Full Time
  • Entry (0-2 years) Experience
Job Description

Responsibilities:
• Support employees, line managers and external vendors with diverse queries and service requests across various communication channels, including case management, live chat, telephony and email
• Support and guide employees on how to complete self-service transactions as required
• Manage and action cases requested by employees in SAP SuccessFactors and ServiceNow
• Process and approve employee data from self-service transactions as required
• Consistently execute People & Culture transactional services according to agreed service levels
• Work collaboratively as a global team with other areas of the People & Culture team or other Discovery teams (such as Global Technology & Operations) to resolve escalated or misdirected employee questions
• Ensure integrity and accuracy of employee records
• Perform data processing for all transactions in People & Culture systems
• Maintain organisational structures within the People & Culture systems
• Assist with testing related of People & Culture systems if require
• Participate in People & Culture projects and initiatives to improve processes and drive efficiencies system
• Conduct audits and quality assurance testing to ensure accuracy of transactions and processes
• Perform other responsibilities as assigned which may become essential to the position

Requirements

Requirements:
• +1 years of professional customer service experience in a global organization (experience in HR administration will be a strong asset)
• Proficient in MS Office Suite (Excel, Word, PowerPoint, etc.)
• Knowledge of People & Culture (HR) Systems such as ServiceNow and SAP SuccessFactors
• Good communication skills and confidence to deal with people at all levels across the organization
• Ability to prioritize workload
• Good analytical skills
• Customer focus and team-working skills
• Ability to prioritize and address competing demands; multi-tasking capacity critical
• Strong organisational and time management skills, with attention to detail.
• Fluency in English, both written and spoken (French will be an advantage)
• Must have the legal right to work in Poland

Location
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Company Profile
Discovery

Discovery, Inc. is the global leader in real life entertainment. We serve passionate fans with content that inspires, informs, and entertains, providing leadership across deeply loved and trusted brands, such as Discovery Channel, TLC, Animal Planet, HGTV, Food Network, and Travel Channel.