Content Operations Coordinator

Job Description

Overview

The position will have total responsibility for the receipt and operational processing of source and publication ready materials and associated elements and metadata from a wide range of suppliers internally and externally. This role will also oversee the onward localisation of materials. They will ensure that the content is technically ready for onward delivery, inclusive of required localisation. Working alongside other departments for ingest and reversioning compliance to ensure that each version of a programme adheres to the regional regulatory requirements in time for fulfillment.

The role involves ensuring multiple internal software tracking and material management systems are live with relevant data and suppliers are able to deliver files through Discovery applications. This role requires daily global liaison with the Planning and Scheduling teams, internal and external delivery teams, Reversioning, Ingest and Media Management as well as Localisation vendors and the client transmission facility. Communication must be maintained with all departments in order to manage materials through systems, departments and vendors. They are responsible for troubleshooting any material or workflow challenges.

Responsibilities
• Working with PALM, Duplo, IBMS and Deal daily, and maintaining relevant systems.
• Maintaining live system records, keeping these accurate and up to date.
• Booking internal edits through Edit Gateway and ScheduAll systems
• Liaising with the Reversioning and Edit Teams.
• Ordering the required localisation, sending scripts and materials to suppliers.
• Effectively managing and coordinating the trafficking of materials to and from global localisation vendors ensuring they are delivered in time for fulfillment.
• Effectively hitting all deadlines for delivery, dispatch and return of materials.
• Highlighting any legacy issues in advance and managing the transfer of the Discovery catalogue to external clients.
• Troubleshooting any late running files, daily communication with localisation suppliers and the final broadcast client.
• Updating scheduling tools with metadata and relevant systems and documentation
• Tracking and validating vendor invoices.
• High level of both internal and external communication.

Qualifications

Qualifications:
• Some experience of the broadcast industry
• Computer literate, intermediate excel skills, word, previous use of broadcasting systems IBMS and ScheduAll preferable.
• Excellent organisational/administrative skills.
• Attention to detail is essential.
• The ability to prioritise and effectively manage a large number of different projects, clients and vendors simultaneously and prioritising as necessary.
• Excellent people and interpersonal skills, good team player.
• Flexibility and ability to adapt to different demands.
• Initiative, proactivity and motivation.
• Ability to communicate effectively in an international environment
• Provide customer service to internal and external stakeholders.
• European language skills would be an advantage.

Jobcode: Reference SBJ-r10jje-3-134-78-106-42 in your application.