Technical Operations, Platform Lead

Job Description

Job
Technical Operations, Platform Lead EMEA

As a Technical Operations, Platform Lead, you will be instrumental in the implementation of the team's mission to build and maintain a supportive environment for new and existing users of Deluxe's technology. In this role, your primary focus will be the responsibility of platform release activities, including, but not limited to, supporting the translation of business requirements into software solutions, oversee user acceptance testing, creation of end-user documentation and delivery of releases for Deluxe Localization and Fulfillment community. You will work with Product Owners, Software Developers, Training and Implementation, Subject Matter Experts and Individual Users to ensure software solutions are properly tested, validated and deployed to meet business objectives, workflow automation and a positive end-user experience.

Primary Responsibilities
• Support the release schedule for both major and minor features, including relevant hotfixes to ensure successful release from product hand off to training team and end users
• Ensure proper planning and execution of UAT
• Conduct regular release related meetings and follow-ups, including go-no-go reviews for UAT and live production
• Monitor and escalate unplanned changes in the release scope or schedule
• In collaboration with Product Owners and Developers, create UAT plans, track changes to present to Localization and Fulfillment stakeholders as needed
• Oversee the creation and updates of release processes or associated documentation, including checklists, deployment calendars and end-user documentation
• Ensure test environments on the platform and associated test-case scenarios are properly defined, documented, configured and ready for UAT
• Evaluate enhancement requirements and participate in product design discussions to ensure effective development and software testing to streamline Localization and Fulfillment toolsets, outputs and workflow automation
• Support the reporting and triage of defects and issues to Product and Software Developers during pre-release activities and post-deployment
• Assist in planning, scheduling, and tracking documentation to meet product release dates and end-user deliverables
• Write, format, edit, review, and proof procedural and technical information for technical and non-technical users
• Contribute to documenting standards, including participating in peer editing
• Oversee the lifecycle of technical documentation including draft, review, and publish phases
• Support the relationship with the production leads and regional technology and support teams to facilitate knowledge sharing and ensure releases are appropriately documented and communicated to affected stakeholders
• In collaboration with Onboarding, monitor and ensure all dependencies and deployment configurations are compliant and ready for release to the platform
• Generate required reports from the system as well as read and utilize information
• Provide feedback and suggestions to management for improved client and end-user satisfaction, process improvements and system enhancements

Qualifications, Experience and Key Competencies:
• Bachelor's Degree in Engineering, Production or Post Production Studies or applicable equivalent experience
• Proven experience in the design, development and implementation of localization software solutions and workflows
• Strong understanding of software development life cycle and Agile methodologies
• Strong understanding of software testing methodologies and best practices
• Global business insight with theoretical and practical knowledge of localization best practices and industry standards
• Experience with source control systems and workflow tools-- JIRA/Confluence, Git
• Ability to create and edit technical documentation as it relates to software design, implementation and end user experience
• Good understanding of commercial localization software (e.g. WinCaps, CaptionMaker/MacCaption, Poliscript Create, EZTitles, Swift, Cavena, Canvass,and Fuzion) and commonly used file formats (e.g. EBU STL, DFXP, TTML, SCC, IMSC, PAC, .890, .XML) for OTT, Broadcast, Theatrical and Home Entertainment
• Good understanding of audio/video file formats (IMF, UHD, HD, SD, Proxies, .MOV, .MP4), television standards, film formats, codecs, frame rates, video resolutions, standards conversions and electronic delivery technologies (S3, Aspera)
• Ability to clearly communicate technical or non-technical information according to the audience
• audience
• Must have ability to make sound judgments when dealing with issues that arise during troubleshooting and have the skills to determine the appropriate action to be taken for a given situation; must be able to prioritize instantly to prevent missed deadlines
• Excellent customer-service skills with an ability to properly identify and assess needs and provide effective and impactful solutions
• Experience working in a fast-paced environment with an ability to engage with a culturally diverse, global team
• Ability to apply critical thinking and root cause analysis
• Adaptability and resiliency to quick changes in priorities, technology, tools and workflows
• Ability to manage complex projects and tasks
• Ability to identify risks and effectively manage activities to mitigate them
• Demonstrated leadership skills

Jobcode: Reference SBJ-g38x34-18-116-62-45-42 in your application.