Technical Operations & NOC Support

Job Description

Technical Operations & NOC Support (Distribution)
Job
Technical Operations & NOC Support (Distribution)

As the world's leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T and many others, by providing Global Content Distribution, Localization, Accessibility and Mastering while leading end-to-end innovation with unparalleled scale and agility across the Streaming, Theatrical, Broadcast and Mobile landscapes. With headquarters in Los Angeles and offices around the globe, the company employs over 3,500 of the most talented and experienced industry individuals worldwide. For more information, please visit www.bydeluxe.com
Full-Time, Permanent Position
Location: Rome, Italy

Role and Responsibilities
• Answering technical support calls and emails from Italian cinemas
• Commissioning, installation, setup and maintenance of servers and media players (remotely)
• Performing integrity tests of Digital Cinema content files
• Performing diagnostic checks on servers and media players
• Monitoring the CDN to ensure readiness and efficiency
• Upgrade the CDN to increase content delivery capacity
• Content Management and data I/O activities
• On call availability for shifts on nights, weekends (one per month approx) and during Live Events
• Live Events technical support: coordination with third party tech partners and second level support, set up and monitoring media players, help desk during the event
• Maintain constant communication with managers, staff and vendors to ensure proper operations of the company
• Implement and maintain quality protocols
• Help to increase the efficiency of existing processes and procedures to enhance the company's internal capacity.
Key Requirements
The ideal candidate will have strong communication skills, with excellent time-management, as well as: a
• Linux knowledge
• Network protocols knowledge
• Teamwork, extremely detail-oriented, ability to multitask and work with tight deadlines
• The ability to prioritize workload combined with a sense of urgency, working well under pressure and meeting multiple critical deadlines daily
• Fluent in English, Spanish is welcome
• Two or more years of proven success in an operations role
• Strong aptitude for learning new applications, tools and workflows
• A background in audiovisual content and film distribution is desirable but not required
Diversity Statement
Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees.  Applicants will receive consideration for employment without regard to, and will not be discriminated against, based on race, colour, religion, national origin or ancestry, sex, age, physical or mental disability, sexual orientation, gender identity or expression.

Jobcode: Reference SBJ-yjjyk3-18-97-14-85-42 in your application.