QC Lead Technician

Job Description

Job
QC Lead Technician

Position Title

Quality Control Lead Technician

Position Summary

The Quality Control Lead Technician's principal responsibilities are to assist the QC Manager(s) and/or Supervisor(s) and to liaise with the QC staff at large. They are also responsible for linking and pushing DCPs and Key Device Messages (KDMs) from our Storage Area Network (SAN) to the various Deluxe Cinema facilities, scheduling Internal, Spot Check and Tech Check QCs of DCPs for other QC Technicians at the various Deluxe Cinema facilities via our project management database system, training new staff and reporting concerns and roadblocks back to Managers and Supervisors, oversight of room and equipment issue escalation amongst QC Technicians. Work with project management to prioritize workload, understand and enact new workflows, and be a point person for technician general questions and troubleshooting, and liaison between development and project management. The QC Lead Technician is also expected to perform the duties of a QC Technician, as needed. The QC Lead can also be called upon to perform other tasks, and assume other duties, as required by their supervisor.

Main Duties
• Pushing content and KDMs to players in anticipation of upcoming QC evaluations
• Scheduling QCs for the various Deluxe Cinema facilities
• Training new QC Technicians
• Follow proper escalation of room and equipment issue
• Assist in implementation of new policies and workflows
• Verifying KDM (Key Delivery Message) validity against the DCP to be evaluated
• Verifying DCP metadata against work order requirements
• Full understanding of how to perform QC in all rooms in order to support with troubleshooting and backfill QC duties as needed
• Some light client services duties

Schedule: Wednesday - Sunday 7:00 AM - 3:30PM PST

What You Bring
• Outstanding etiquette
• Outstanding client facing skills
• Exceptional written and verbal communication skills
• Exceptional attention to detail
• Excellent organizational skills
• Excellent problem-solving abilities
• Ability to excel in high pressure situations (deadlines, demanding clients, etc.)
• Excellent with database systems
• Strong familiarity with Office suite (Outlook, Word, Excel, Skype)
• Firm grasp of d-cinema playback servers, captioning & 3D display systems
• Professional Post Production experience is preferred
• Quality Control experience is preferred

This role is based in California and the base pay range for this role is $24.44 - $28.75 per hour. Actual amounts will vary depending on education, skills, experience, and geographic location.

Jobcode: Reference SBJ-rb2vje-18-118-12-222-42 in your application.