Project Manager - Media Localization & Fulfilment

Job Description

Project Manager - Media Localization & Fulfilment (Korea based)

Job
Project Manager - Media Localization & Fulfilment (Korea based)

Primary Responsibilities
• Develop relationships and build rapport with customers, production and post houses to deliver a service level that aims to exceed expectation,
• Manage and monitor all aspects of projects from initiation through to close, including schedules, quality targets and budgets/billing, and ensure all client deliverable due dates are achieved on time,
• Lead all client communications and escalations, and ensure key stakeholders are engaged and informed at every stage of the projects,
• Be the key point of contact for both the customers and Deluxe internal teams for your portfolio of projects,
• Liaise with global teams to action subtitling work orders per client requests and follow through to delivery,
• Manage change orders and exceptions by negotiating deliverable due dates between customers and internal departments, balancing internal capacity with external demands and expectations,
• Proactively identify and troubleshoot project/workflow issues and communicate back to the client and escalate to Senior Management where necessary,
• Initiate and execute corrective and preventative actions as needed, as well as create procedures to improve quality and efficiency of deliverables/workflows in the future.

What you bring
• Degree qualification highly regarded.
• Previous experience in a Client Services position, preferably in the entertainment and/or localization/subtitling industry.
• Project management experience is required, specifically with managing timelines, budgets, quality, and client relationships.
• Video streaming platform project management experience is highly advantageous.
• Native/professional/advanced spoken & written proficiency in Korean, supplemented with fluent English skills
• Understanding of localization / media processes and have experience managing the localization of content to different regions.
• Proficient with the MS Office suite of programs, and other software involving inventory, order processing, project management, and database software.
• Ability to work some extended/flexible hours and/or weekends to meet project deadlines.

Jobcode: Reference SBJ-d8x75k-3-17-145-236-42 in your application.