Language Services Manager

Job Description

Position Title

Language Services Manager

As the Language Services Manager, you will oversee a team of Linguistic Specialists and daily production with the primary focus of maintaining and improving quality and capacity.

About the Team

The Language Services team is a dynamic, fast-paced and multifunctional team that provides linguistic and technical support and expertise to global production teams creating subtitles, scripts, closed captions and other localized content for entertainment & media clients.

Main Duties

With your adaptability, knowledge of industry standards for localization for media & entertainment and passion for learning and problem-solving, you will develop talent, identify and resolve process and training gaps, and promote best practices that support on-time delivery and customer satisfaction. You will accomplish this by collaborating with global team management, leveraging technology, developing and maintaining functional metrics, and building relationships with key stakeholders throughout Deluxe's Localization Operations team, including: Project Coordination, Scripting, Linguistic Quality, Translator Management, Quality Programs, Client Services, Editorial, Product, IT, HR Business Partners, and Talent Acquisition.
• Direct manager of Linguistic Specialists located in Canada and the US.
• Schedule all North American production work that requires applied language and technical skills, such as spotting, QCing forced subtitles against dubbed audio, content QC of subtitles and captions, reworking repurposed material, revisions, foreign dialogue verification, script-cleaning, rendering of subtitle images, video ingest
• Maintain an accurate picture of current capacity and future capacity needs using available technology, including Deluxe's cloud-based platform, Sfera, collaborative documents and Deluxe client teams and resources.
• Address capacity needs through the targeted use of a distributed workforce, leveraging freelancers, vendors, global teams, and technology solutions.
• Collaborate with global team management and other key stakeholders to establish and promote best practices for applied language and technical procedures that support quality, on-time delivery and scalability.
• Collaborate with global team management to coordinate, templatize, and operationalize plans to improve and streamline processes and ensure consistent execution across the entire global Language Services team.
• Participate in onboarding new clients and workflows with global team management and key stakeholders in the end-to-end production chain.
• First point of escalation for Language Services quality and capacity concerns. Perform/delegate root cause analysis and propose and implement preventive actions.
• With assistance from global team management, source, train, and onboard freelance resources through collaboration with Talent Acquisition, IT, and HR Business Partners.
• Supervise and execute/delegate all production-related Sfera development scoping, documentation, and testing.
• Supervise and execute/delegate all production-related training, leveraging production staff, Training teams, and technology solutions to do this at scale.

Additional Responsibilities
• Identify and communicate opportunities for continuous improvement, including opportunities to optimize workflows and resolve production or customer issues.
• Plan, organize and/or execute a variety of simultaneous, complex, and large-scale projects.
• Assist in the evaluation of business opportunities and design cost-efficient and scalable solutions to pursue them. Work with global team management to drive development, implementation, and refinement of these solutions across global teams.
• Be A Leader
• The ability to engage with and motivate culturally diverse, distributed teams (listen, influence, lead)
• Drive a culture of internal and external collaboration that focuses decision-making on a balance of cost and value.
• Shape daily goals and decisions around long-term strategies and preparing for future problems before they are today's crises.
• Motivate and empower collaborators to execute complex, large-scale projects.
• Actively support cultural transformations to make Language Services agile and robust.
• Assist Localization Operations management as a key subject matter expert for internal and inter-departmental initiatives.
• Other responsibilities as needed.

What You Bring
• BA/MA Degree in Translation, Communications, Media, Localization Management or applicable equivalent experience
• 1-2 years experience in managing complex projects
• Experience with team supervision and training
• Exceptional communication skills across all levels (verbal, written)
• Experience with various localization workflows with emphasis on subtitling for all media & entertainment distribution channels
• The ability to engage with and motivate culturally diverse, distributed teams (listen, influence, lead)
• An attraction to applying deep critical thinking to difficult problems
• The ability to clearly communicate client expectations, project requirements and goals
• The ability to identify risks and effectively manage activities to minimize impact
• Experience in fast-paced, entrepreneurial environment
• Strong organizational skills and attention to detail
• Self-starter, independent learner
• Developing management and leadership skills
• Background in audiovisual and film production an asset

We offer competitive pay and a comprehensive benefits program including medical, dental & vision coverage, vacation & sick leave, 401(k), and more.

About the Company

Deluxe, a subsidiary of Platinum Equity, is a global leader in media and entertainment services for film, video and online content. Since 1915, Deluxe has been the trusted partner for the world's most successful Hollywood studios, independent film companies, TV networks, exhibitors, advertisers and others, offering best-in-class solutions in post-production, distribution, asset and workflow management, and cloud-based technologies.

With headquarters in Los Angeles and offices around the globe, the company employs over 3,500 of the most talented individuals, developers, and industry veterans worldwide. For more information, please visit www.bydeluxe.com.

Diversity Statement

Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees. Applicants will receive consideration for employment without regard to, and will not be discriminated against, on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity or expression, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Deluxe will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state and federal law.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Deluxe. Please inform the company's HR representative if you need assistance completing any forms or to otherwise participate in the application process.

Jobcode: Reference SBJ-rjzq9e-3-149-234-230-42 in your application.