IT Systems Engineer

Job Description

Job
IT Systems Engineer

Company

As the world's leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, WarnerMedia , The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T and many others, by providing Global Content Distribution, Localization, Accessibility and Mastering while leading end-to-end innovation with unparalleled scale and agility across the Streaming, Theatrical, Broadcast and Mobile landscapes. With headquarters in Los Angeles and offices around the globe, the company employs over 3,600 of the most talented and experienced industry individuals worldwide. For more information, please visit www.bydeluxe.com

Location: Perivale, London

Position Summary

Reporting to Head of Shared Services IT and working alongside other IT engineering colleagues in the UK, and across Deluxe facilities globally, this role will provide 1st & 2nd line support for our corporate and administration services, include Active Directory, Office 365 and managing our desktop, laptop, mobile and server estate.

Must have a structured and methodical approach, good attention to detail, be able to work well with non-technical users and as part of a distributed team, as well as the ability to work on own initiative

A good understanding of deadlines and accountability and be able to demonstrate forward planning and proactive analysis skills. Must be able to work dynamically in a fast-paced environment.

A customer orientated approach with good communication and organisational skills is essential.

Role and Responsibilities
• Ensuring all 1st & 2nd Line calls / Service Desk tickets are resolved in a timely manner
• Timely escalation of tickets/calls to senior members of the team that you cannot resolve
• Administration and management of the Corp VDI environment
• Responsibility for all Corp Laptops, Desktops, Mobile devices whilst ensuring security compliance
• Customer service skills ensuring a professional attitude and manner is applied to all levels of staff
• Maintain the organisations strict approach to data security
• Customer service skills ensuring a professional attitude and manner is applied to all levels of staff
• Maintain the organisations strict approach to data security

Key Requirements
• Minimum of 2 years' experience supporting 500+ user environment
• Ability to support Microsoft applications inc Windows 10 & 11 OS
• Active Directory administration
• Office 365 administration
• Experience of PC/Laptop builds & deployment
• VMWare Horizon & VDI experience
• TCIP/IP troubleshooting skills (DNS, DHCP etc)
• Mobile telephony setup/configuration
• Fortinet / FortiClient VPN (Preferred)

Diversity Statement

Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees.  Applicants will receive consideration for employment without regard to, and will not be discriminated against, based on race, colo u r, religion, national origin or ancestry, sex, age, physical or mental disability, sexual orientation, gender identity or expression.

Jobcode: Reference SBJ-rb63wx-18-218-36-242-42 in your application.