Software Engineer, Developer Relations

Job Description

Software Engineer, Developer Relations (EAC)

ENGINEERING - UNREAL ENGINE
What We Do
Unreal-powered projects have been on the bleeding edge of real-time entertainment for over 20 years. Our team of engineering experts are always innovating to improve the tools and technology that empower content developers worldwide.
What You'll Do
We are looking for an experienced Developer Relations Engineer to join our team and support EOS Anti-Cheat (also known as ''Easy Anti-Cheat''). You will serve as a crucial technical liaison between our internal engineering teams and external partners, assisting them in integrating, debugging, and optimizing Anti-Cheat in their projects. Your role involves deep technical troubleshooting of issues, analyzing crash dumps, debugging low-level C/C++ code, and providing effective solutions and technical insights. You will help guide design decisions for Anti-Cheat, contributing to technical documentation and maintaining active communication internally and externally. The ideal candidate is proactive, detail-oriented, tactful, and empathetic, with strong problem-solving skills and the ability to communicate complex technical concepts clearly to stakeholders of varying expertise. You should be comfortable working independently and collaboratively, with excellent time management and multitasking capabilities.
In this role, you will
• Troubleshoot complex integration and operational issues involving Anti-Cheat, analyzing crash dumps, logs, and call stacks to identify root causes
• Collaborate directly with external game developers and internal teams to resolve technical issues promptly and effectively
• Debug and reproduce customer issues, clearly documenting and communicating findings internally and externally
• Represent Epic Games through asynchronous and live support, presence at trade shows such as UEFest, and customer visits
• Develop and maintain clear, comprehensive technical documentation, tutorials, and guides to support partner integration
• Advocate for partners' successful integration and continued use of Anti-Cheat and related Epic technologies, and influence product improvements through customer insights
• Research and identify opportunities to enhance Anti-Cheat technologies and developer experience
What we're looking for
• Highly proficient in C and C++, particularly low-level or kernel-level debugging and development
• Strong ability to analyze crash dumps and debug complex, obfuscated code at the assembly level
• Familiarity with cross-platform development (Windows, Linux, macOS), understanding differences and limitations across these platforms
• Exceptional problem-solving abilities, proactively tackling issues independently
• Excellent verbal and written communication skills to effectively collaborate with internal teams and external partners
• Ability to manage multiple tasks simultaneously, work well under pressure, and prioritize to meet SLA targets
• Prior experience with SDK/API integration and understanding of software engineering principles, including legacy support
• Understanding of online multiplayer video game architectures and associated security concerns
This role is open to multiple locations in North America and Europe (excluding CA, NY, & WA).

Note to Recruitment Agencies: Epic does not accept any unsolicited resumes or approaches from any unauthorized third party (including recruitment or placement agencies) (i.e., a third party with whom we do not have a negotiated and validly executed agreement). We will not pay any fees to any unauthorized third party. Further details on these matters can be found here.

Jobcode: Reference SBJ-864x0x-18-97-14-87-42 in your application.