DNOC Technician

Job Description

Job
DNOC Technician

The Company: Deluxe Media Inc.
Burbank, California-based Deluxe Media Inc., a wholly-owned subsidiary of Platinum Equity, is the leading provider of a broad range of entertainment industry services and technologies. We offer complete film and digital solutions for production, post-production, major studio and independent theatrical release, broadcast, home entertainment, archiving and asset management. Deluxe operates facilities in major film, video, and digital production markets around the world.
The Department: Deluxe Cinema - Distribution
The Deluxe Cinema - Distribution group is responsible for the distribution of all digital content to theaters on behalf of major cinema studio clients. These responsibilities are inclusive of both digital cinema and non-digital cinema content types delivered both electronically and physically. The group is also responsible for a variety of delivery support functions such as physical distribution inventory management, electronic delivery network management, digital cinema key management and distribution, and a 24/365 exhibitor support call center. The group's goal is to advance technology within the theatrical delivery space to stay ahead of our client's ever evolving distribution needs.
The Role: Distribution Network Operations Center (DNOC) Technician
We are looking for a motivated team member to join us for an exciting and rewarding position fulfilling 'behind-the-curtain' roles and responsibilities to enable electronic content delivery to movie theatres across North America. The DNOC Technician is responsible for supporting the installation of remote theater equipment, as well as supporting the delivery of content to theaters. This position will have a 40-hour work week over weekends to support business operations.
What You'll Do:
As a DNOC Technician, your responsibilities will span several key areas:
• Content Management:
• Collaborate on recurring content planning, management, and scheduling.
• Efficiently receive, process, and schedule digital cinema packages (DCPs) for delivery to theaters.
• Create and maintain organized and accurate distribution records and reports.
• Focus on ensuring the smooth and reliable delivery of live events through proactive monitoring and theater support.
• Field Service Support:
• Provide remote installation and maintenance support to on-site field service technicians.
• Perform remote troubleshooting to resolve theater-specific connectivity issues.
• Guide and support theater personnel in performing on-site troubleshooting and installation tasks remotely.
• Perform remote configuration and testing of site equipment to ensure optimal performance.
• Network Connectivity:
• Proactively identify, isolate, and resolve network connectivity problems at individual theater sites.
• Escalate broader network issues to the appropriate teams for swift resolution.
• Remotely review, diagnose, and maintain the health of theater equipment.
• Additional Responsibilities:
• Provide support for DNOC installation, maintenance, and content distribution activities.
• Become a go-to resource for troubleshooting and resolving content delivery issues.
• Complete time-sensitive content management tasks with accuracy and efficiency.
• Contribute to maintaining overall network health through assigned tasks.
What You'll Bring to the Team:
• A solid understanding of operational workflows and procedures within a technical environment, navigating multiple systems and platforms to achieve results.
• Exceptional attention to detail in all aspects of your work, from task execution to reporting.
• Working knowledge of database systems, ticketing systems, and information management principles.
• A proven ability to work both independently with minimal supervision and collaboratively within a team.
• You are a highly motivated self-starter who takes ownership of your work and consistently delivers measurable results, even under tight deadlines in a dynamic environment.
• Strong strategic technical thinking skills with the ability to quickly adapt and switch between tasks.
• Outstanding communication and customer service skills, enabling you to interact effectively with both internal teams and external partners.
• Flexibility working a 40-hour week that includes weekends and potential non-standard business hours to support operations.
Bonus Points For:
• Strong technical aptitude and a passion for learning new technologies.
• Hands-on experience with Linux command-line interface (CLI), SSH, RDP, RAID configurations, Digital Cinema Packages (DCPs), and/or technical documentation.
• Prior job experience in a Local Area Network (LAN) environment, working with networked systems, appliances, and/or servers.
• Previous experience in a Network Operations Center (NOC) or a similar fast-paced technical support environment.

Jobcode: Reference SBJ-86411k-18-116-15-98-42 in your application.