Digital Fulfillment Operator

Job Description

Job
Digital Fulfillment Operator

Position Title

Digital Fulfillment Operator

Position Summary

The Digital Fulfillment Operator creates and edits content for package assets and works to solve issues and offers solutions to files of various distributors and clients. The Transcode operator normalizes, modifies and prepares file-based content to defined specifications and workflows using specific digital media software and hardware systems. You will work as part of a Team and take direction from a Manager within Digital Production Operations.
Operators in transcoding perform work order-based assignments at a high level of precision with an eye for technical details and content quality standards for DDG's customers.

This position will include weekends and be for the swing shift that starts at 2:00PM.

Main Duties
• Visual quality assurance testing of video masters/MOV/AVI files.
• Triaging video, audio and subtitle issues including fixing and diagnosing.
• Conforming video, audio, subtitles and captions on various software.
• Video dubbing, editing, pre-processing and quality assurance testing.
• Utilize and monitor production database, inputting data as necessary to track progress.
• Operation of computer systems with various operational tools and data management software.
• Follow data management procedures to ensure all team members can access accurate and timely information on element status, location and history.
• Maintain a current and accurate understanding of all work-in-progress initiated in the transcode department.
• Must effectively analyze and communicate information to resolve issues and concerns as they arise.
• Maintain a positive team relationship through both written and verbal communication, as well as accurately fulfilling needs and resolving problems accurately, on time, with high quality.
• Engage in on-going training programs as necessary.
• Complete additional content prep department duties as assigned.

What You Bring
• ITUNES and Google specifications experience preferred.
• Associate degree in computer science or programming, electronics or A/V technology related field (or equivalent experience).
• Meticulous attention to detail and accuracy is a must.
• Strong familiarity with Windows, Mac environments. Programs such as Premiere Pro, Mac Captions, Final Cut Pro, Subtitle software.
• Demonstrable, working knowledge of XML editing and troubleshooting.
• Able to apply logical thinking to a wide range of intellectual and practical problems.
• Able to deal with complex concepts.
• Superior ability to interact in a clear and logical manner. Foster open communication; thoroughly qualified at expressing ideas and instructions.
• Ability to prepare e-mails and professionally communicate both written and verbally.
• Must be technically literate and possess a strong understanding of video and audio.
• Ability to work in a fast-paced team environment.
• Requires sound problem and root cause analysis.
• Must be self-starter and able to work with only general supervision.
• Superb organizational skills, with the ability to handle multiple tasks at one time.

We offer a competitive salary and comprehensive benefits, including 401(k) and tuition reimbursement.

Diversity Statement

Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees. Applicants will receive consideration for employment without regard to, and will not be discriminated against, on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity or expression, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Deluxe will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state, and federal law.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Deluxe. Please inform the company's HR representative if you need assistance completing any forms or to otherwise participate in the application process.

Jobcode: Reference SBJ-g3y76n-18-117-142-248-42 in your application.