Full Time Job

Account Manager


Toronto, ON 11-08-2021
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  • Paid
  • Full Time
  • Entry (0-2 years) Experience
Job Description
Account Manager

Position Title

Account Manager, Features

Position Summary

We currently have an opening for an Account Manager in our Cinema Features Team. The position is located in Toronto, Canada.

We are looking for an enthusiastic, organized Account Manager to join our rapidly growing Cinema team servicing one of our major customers. Planning, managing, and delivering content for high-profile screenings and theatrical releases, this role will involve direct engagement and interfacing with customers. Working hand-in-hand with the Deluxe client services and operational teams in both the UK and US, you will help us to deliver a world class service to one of the industry's biggest content creators.

Due to the focused nature of this role, flexible working hours may be a requirement.

Main Duties
• Work closely with the UK team to deliver a robust 'follow-the-sun' service to a European-based customer.
• Build and grow client relationships as a confident main point of contact.
• Receive and understand orders from clients through various deliverables.
• Create, maintain, and communicate to our client, project timelines and requirements.
• Ensure all client deliverable due dates are reached on time.
• Learn and understand rate cards and billing workflows to accurately quote and bill clients.
• Manage customer change orders and exceptions by negotiating deliverable due dates between customers and internal departments, balancing internal capacity with external demands and expectations.
• Submit forecasting information to internal teams.
• Collaborate with internal operation teams to ensure timeliness of projects through various workflows.
• Provide direction to Coordinators and Operations regarding priorities.
• Escalate if any order is in jeopardy for being fulfilled on time.
• Initiate corrective action process as needed. Create policies and procedures to improve quality of deliverables in the future.
• Proactively identify potential issues/problems with project in process, formulate response and solution and communicate back to client.
• Ensure Billing is completed each month.
• Other duties as assigned.

What You Bring
• 1-2 years' experience in client services; traditional post-production or entertainment industry background helpful.
• Strong verbal and written communication skills.
• Must have strong interpersonal skills.
• Demonstrated ability to work effectively in a fast-paced team environment.
• Ability to manage workflows in multiple locations across multiple time zones.
• Highly organized and able to work independently within their own process.
• Ability to apply common sense understanding to carry out instructions furnished in written, verbal, or diagram form.
• Strong attention to detail and ability to juggle multiple priorities is a must.
• Ability to work well under pressure and within tight deadlines.
• Ability to listen and engage different cultures and perspectives.
• Positive, service-oriented personality.
• Ability to learn and process information quickly is a plus.
• Flexibility to work extended hours as required.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Deluxe. Please inform the company's HR representative if you need assistance completing any forms or to otherwise participate in the application process.

Jobcode: Reference SBJ-g67j10-52-90-49-108-42 in your application.

Company Profile

About the Company Deluxe, a subsidiary of Platinum Equity, is a global leader in media and entertainment services for film, video and online content. Since 1915, Deluxe has been the trusted partner for the world's most successful Hollywood studios, independent film companies, TV networks, exhibitors, advertisers and others, offering best-in-class solutions in post-production, distribution, asset and workflow management, and cloud-based technologies. With headquarters in Los Angeles and offices around the globe, the company employs over 3,500 of the most talented individuals, developers, and industry veterans worldwide. For more information, please visit www.bydeluxe.com.