Account Manager

Job Description

Job
Account Manager

POSITION TITLE: Account Manager, Client Services (Dedicated)
Deluxe Media Inc., a wholly owned subsidiary of Platinum Equity, is a global leader in media and entertainment services for film, video, and online content. Since 1915, Deluxe has been the trusted partner for the world's most successful Hollywood studios, independent film companies, TV networks, exhibitors, advertisers, and others, offering best-in-class solutions in post-production, distribution, asset and workflow management, and cloud-based technologies.
With headquarters in Los Angeles and offices around the globe, the company employs over 3,200 of the most talented artists, developers, and industry veterans worldwide. For more information, please visit www.bydeluxe.com.
We currently have an opening for Account Manager, Client Services. The position will be a hybrid role in Burbank, CA.
ABOUT THE ROLE: As an Account Manager, Client Services, you will be responsible for supporting the management of client relationships, ensuring the timely delivery of services, and maintaining a high level of customer satisfaction. You will collaborate closely with internal and external stakeholders to coordinate tasks, prioritize orders, and resolve issues efficiently. With a focus on detail and professionalism, you will navigate complex challenges while maintaining a customer-centric approach for a dedicated blend of major and indie clients.
PRIMARY RESPONSIBILITIES:
• Manage Distribution workload and expectations for a mix of major and indie clients, internally and externally.
• Analyze, interpret and prioritize client orders; escalating any projects with a deadline that is in jeopardy
• Proactively monitor & audit the shipping queues, booking reports, content reports, and other data to make sure client bookings are accurate ahead of screenings.
• Delegate day to day checks to coordinator, client operations, and the call center as appropriate & necessary when prioritizing client interactions
• Provide direction to coordinators and operations regarding priorities.
• Update the Release Calendar to reflect ad hoc screenings, pre-release screenings, and major releases
• Update internal reference material including, but not limited to: Client Studio Book & Rules, Confluence Refence pages, and Indie reference sheets
• Work with global partners to ensure proper handoff of outstanding tasks per order
• When needed, create bookings by entering specifications into order management system accurately and timely
• Ensure billing details are entered accurately for each order.
• Build and maintain strong client relationships.
• Maintain professional and positive working relationships with internal associates and studio representatives to maintain information flow.
• Oversee contingent workforce to ensure orders are delivered accurately and efficiently.
• Subject matter expert in Mastering / Distribution.
• Maintain a high level of confidentiality of Deluxe and sensitive client information.
• Special projects / other duties as assigned.
• A desire to work collaboratively with clients to ensure deadlines are met
QUALIFICATIONS:
• Strong attention to detail
• Ability to self-start & organize a lot of information flowing from various communication channels (calls, texts, emails, automated reports)
• Deep knowledge of internal distribution systems and processes
• Ability to effectively document processes, designs, and workflows
• Change management experience to evaluate and implement operational, system, and structure efficiencies
• Ability to effectively communication best processes to clients & coworkers
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Highly organized and able to work independently or with teams
• Positive, service-oriented personality

This role is based in California and the base pay range for this role is $68,640 to $70,000 annually. Actual amounts will vary depending on education, skills, experience, and geographic location.

Jobcode: Reference SBJ-233pv5-216-73-216-71-42 in your application.